Adding Help-desk Departments

Article summary

Did you find this summary helpful?

Thank you for your feedback

You can easily add help-desk departments in a few clicks on the Admin Panel.

Help-desk departments are individual to each location.

If you want to add the same departments to all your locations, create the same department in each of your locations.

Log in to dashboard.nexudus.com if you aren't already.
Click Operations > Departments.
Click on Add help-desk department.
Name your new department.
Add a few words about the purpose of your department in the Description field.

This description is displayed under the department's name on the Members Portal to help your customers understand what the department does.

Toggle on Active.
Select one or multiple admins as Department managers if you want them to be notified via email when your space receives a new request linked to your department.
Select a task list in the Start this task list when an enquiry is received in this department drop-down list if you want to trigger a task list when your department receives a new request.

You need to create the task list before adding it to your department.

All set! Your help-desk department is now available on the Admin Panel and the Members Portal.

Was this article helpful?