---
title: "Adding Help-desk Departments"
slug: "adding-help-desk-departments"
updated: 2025-01-10T16:53:14Z
published: 2025-01-10T16:53:14Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.nexudus.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Adding Help-desk Departments

You can easily add help-desk departments in a few clicks on the Admin Panel.

          Help-desk departments are individual to each location.

          

If you want to add the same departments to all your locations, create the same department in each of your locations.

---

1. Log in to [dashboard.nexudus.com](https://dashboard.nexudus.com/) if you aren't already.
2. Click [**Operations > Departments**](https://dashboard.nexudus.com/operations/helpDeskDepartments).
3. Click on **Add help-desk department**.
4. Name your new department.
5. Add a few words about the purpose of your department in the **Description** field.

          This description is displayed under the department's name on the Members Portal to help your customers understand what the department does.

          

![HelpDeskDep_MPexample.png](https://cdn.document360.io/4f9a66c7-3dbb-4052-97d8-5439302e1512/Images/Documentation/HelpDeskDep_MPexample.png)

1. Toggle on **Active**.
2. Select one or multiple admins as **Department managers** if you want them to be notified via email when your space receives a new request linked to your department.
3. Select a task list in the **Start this task list when an enquiry is received in this department** drop-down list if you want to trigger a task list when your department receives a new request.

          You need to [create the task list](/v3/docs/adding-task-lists) before adding it to your department.

          

1. Click the **Save Changes** button.

---

All set! Your help-desk department is now available on the Admin Panel and the Members Portal.