Add Multiple Late Cancellation Fees

You can automatically charge customers a late cancellation fee when they cancel their bookings less than a set amount of time before their start. Your late cancellation fee can be a percentage of the booking's total price or a flat charge.

Step 1. Create a late cancellation fee product

You need a dedicated product for your late cancellation fee. This product is required to let you invoice customers for that fee.

1. Log in to dashboard.nexudus.com if you aren't already.

2. Go to Inventory > Products.

3. Click on Add product.

4. Name your product as you want it to show on customer invoices.

5. Add a short Product description.

6. Click the Save Changes button.

One product for late cancellation fee is usually enough as you can use the same one for any number of resources. You can also create one product per resource/customer group if needed for accounting purposes.

Step 2. Add your late cancellation fee to resources

Once you have at least one late cancellation fee product, all you need to do is add that fee to the relevant resources.

1. Log in to dashboard.nexudus.com if you aren't already.

2. Click Inventory > Resources. 

3. Click on a resource that needs a late cancellation fee.

4. Click on the Rules tab

5. Click on the Requests and cancellations section.

6. Select Charge a cancellation fee if bookings are cancelled under Late cancellations.

7. Select the Product you've created for late cancellation fees.

8. Select the Type of fee you want to apply.
   Absolute - a flat charge.
   Percentage - a percentage of the booking's price, excluding any product or extra service.

9. Define the cancellation percentage or amount based on the option you selected in the previous step.

10. Click the Save Changes button.

Repeat the process for every resource that needs a cancellation fee.

You're all set! Customers canceling their booking at the last minute will now see a pop-up that lets them know the amount of the late cancellation fee and prompts them to agree to it or keep their booking.

We automatically add that late cancellation fee to their next invoice using the late cancellation fee product you've selected.