---
title: "Adding Multiple Late Cancellation Fees"
slug: "adding-multiple-booking-cancellation-fees"
updated: 2026-06-05T15:27:36Z
published: 2026-06-05T15:27:36Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.nexudus.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Adding Multiple Late Cancellation Fees

You need to create at least one [cancellation fee product](/v3/docs/adding-late-cancellation-fee-products) before adding cancellation fees to resources.

You can add multiple late cancellation fees to resources using [resource rules](/v3/docs/resource-rules). Multiple late cancellation fees let you charge different cancellation fees for bookings based on customer group, when the cancellation is made, or the price of the booking.

*For example, you can charge customers a 25% cancellation fee if they cancel within 48 - 24 hours of their booking and a 50% fee if they cancel within 24 hours.*

![AddingMultipleLateCancellationFees.gif](https://cdn.document360.io/4f9a66c7-3dbb-4052-97d8-5439302e1512/Images/Documentation/AddingMultipleLateCancellationFees.gif)

---

1. Log in to [dashboard.nexudus.com](https://dashboard.nexudus.com/) if you aren't already.
2. Go to [**Inventory > Resources**](https://dashboard.nexudus.com/billing/resources).
3. Click on a resource that needs a late cancellation fee.
4. Click on the **Rules**tab.
5. Click on **Add rule**.
6. Click on **Manual entry**.
7. Name your rule.
8. Toggle on **This rule is active**.

Does your resource have other rules?

Make sure you don't have any higher-ranked resource rules with **Stop the evaluation of other rules if this one is met** toggled on.

![StopEvaluationIfOtherRulesMetToggle.png](https://cdn.document360.io/4f9a66c7-3dbb-4052-97d8-5439302e1512/Images/Documentation/StopEvaluationIfOtherRulesMetToggle.png) These will block your late cancellation fees.

For more information, check out [resource rule evaluation order](/v3/docs/resource-rules#determine-evaluation-order-carefully).

1. Click on the **Conditions** tab.
2. Define the rule's **Conditions**.

You can define the following conditions for late cancellation fees:

- **Customer Group**
- **Booking Value**
- **Cancellation Window**

Adding stepped cancellation fees based on cancellation window or booking value?

Make sure you define the correct **range** to make sure customers aren't double-charged.

*For example, let's say your space charges a 25% fee for cancellations within 48 hours and a 50% fee for cancellations within 24 hours.*

**Correct Rule Implementation** ✅ Rule 1 Condition: Applies **between 48 hours and 24 hours** ![SteppedCancellationFeeRule1Condition_EX.png](https://cdn.document360.io/4f9a66c7-3dbb-4052-97d8-5439302e1512/Images/Documentation/SteppedCancellationFeeRule1Condition_EX.png)

Rule 2 Condition: Applies **within 24 hours** ![SteppedCancellationFeeRule2Condition_EX.png](https://cdn.document360.io/4f9a66c7-3dbb-4052-97d8-5439302e1512/Images/Documentation/SteppedCancellationFeeRule2Condition_EX.png)

This ensures customers aren't incorrectly charged both the **48-hour** and the **24-hour** cancellation fees.

1. Click on the **Limits** tab.
2. Click on **Requests and cancellations**.
3. Under **Late cancellations**, select **Charge a cancellation fee if bookings are cancelled x minutes or less before the booking starts**.
4. Define how far in advance the cancellation fee should apply.

If your fee condition is **customer group** or **booking value**, you can set this to any time.

If your fee condition is **cancellation window**, set this to the **earlier time** in your cancellation window's range.

*For example, if you're setting a fee that applies between 48 and 24 hours before the booking, you should set this to 48 hours.*

1. Select your late cancellation fee **Product**.
2. Select the **Type** of fee you want to apply.

**Absolute** fees charge a flat rate for cancelled bookings. **Percentage** fees charge a percentage of the cancelled booking's price, excluding any product or extra service.

1. Define the cancellation **percentage** or **amount** based on the option selected in the previous step.
2. Click the **Save Changes** button.

Repeat the process for every late cancellation fee you'd like to apply to this resource.

---

All set! Customers [cancelling their bookings](/v3/docs/cancelling-bookings-on-members-portal-5) at the last minute will now see a pop-up that lets them know the amount of the late cancellation fee. They can agree to it or keep their booking.

![SingleBookingCancellationFeeWarningModal_MPv5](https://cdn.document360.io/4f9a66c7-3dbb-4052-97d8-5439302e1512/Images/Documentation/SingleBookingCancellationFeeWarningModal_MPv5.png)

We automatically add the late cancellation fee to the customer's next invoice using the late cancellation fee product you've created and selected.