--- title: "Adjusting Customer Credit Balances" slug: "adjusting-customer-credit-balances" updated: 2026-03-19T16:51:01Z published: 2026-03-19T16:51:01Z --- > ## Documentation Index > Fetch the complete documentation index at: https://help.nexudus.com/llms.txt > Use this file to discover all available pages before exploring further. # Adjusting Customer Credit Balances You can quickly adjust a customer's credit balance to correct a billing error or add a goodwill gesture when something's gone wrong. *For example, a customer was overcharged for a booking and paid using time credits. You can simply top up their balance without needing to issue a refund for the overcharge.* How you adjust the balance depends on the type of credit: - [Money credits](/v3/docs/adjusting-customer-credit-balances#adjusting-money-credits) - [Time credits](/v3/docs/adjusting-customer-credit-balances#adjusting-time-credits) - [Printing credits](/v3/docs/adjusting-customer-credit-balances#adjusting-printing-credits) ## Adjusting Money Credits You can easily adjust the balance of money credits already assigned to a customer's account. *For example, a customer was double-charged and wants their booking credit back, or your space wants to add goodwill credit to a customer's account after a disruptive renovation.* --- 1. Log in to [dashboard.nexudus.com](https://dashboard.nexudus.com/) if you aren't already. 2. Go to [**Operations > Members and contacts**](https://dashboard.nexudus.com/operations/coworkers). 3. Click on the customer whose credit balance you'd like to adjust. 4. Under the **Benefits** tab, click **Money credit**. 5. Click the **three dots icon** next to the credit you'd like to adjust. 6. Select **Adjust remaining credit**. 7. Under **Adjustment amount**, enter the amount by which you'd like to adjust the credit balance. When adjusting money credits, positive numbers add while negative numbers deduct. If you want to **add £100** you should **type 100**. If you want to **remove £100** you should type **-100**. 1. Add a **description or reason for this adjustment**. 2. Click **Yes, do it**. --- All set! The customer's credit balance is instantly adjusted. You can see a record of your changes within the customer's [benefit use history](/v3/docs/viewing-customer-benefits-use-history). ## Adjusting Time Credits You can easily adjust the balance of time credits already assigned to a customer's account. *For example, if a customer was charged for 1 hour but the booking lasted 2 hours, you can adjust their balance to add 60 minutes that weren't charged.* Time credits can only be adjusted in increments that match the time intervals set in your [Bookings and calendar settings](https://dashboard.nexudus.com/settings/2/3/3). *For example, if you allow bookings in 15-minute intervals, valid adjustments are 15, 30, or 45 minutes. You can't add or remove in 5, 10, or 20-minute increments.* --- 1. Log in to [dashboard.nexudus.com](https://dashboard.nexudus.com/) if you aren't already. 2. Go to [**Operations > Members and contacts**](https://dashboard.nexudus.com/operations/coworkers). 3. Click on the customer whose credit balance you'd like to adjust. 4. Under the **Benefits** tab, click **Time credit**. 5. Click the **three dots icon** next to the credit you'd like to adjust. 6. Click **Use time credit**. 7. Under **How many minutes/uses would you like to use of this extra service?**, enter the amount by which you'd like to adjust the credit balance. When adjusting time credits, positive numbers deduct credits while negative numbers add credits back. *For example, if you want to **add 60 minutes**, you should **type -60**. If you want to **remove 60 minutes**, you should **type 60**.* *If you want to **add 30 minutes**, you should **type -30**. If you want to **remove 30 minutes**, you should **type 30**.* 1. Click **Yes, do it.** --- All set! The customer's credit balance is instantly adjusted. You can see a record of your changes within the customer's [benefit use history](/v3/docs/viewing-customer-benefits-use-history). ## Adjusting Printing Credits You can easily adjust the balance of printing credits already assigned to a customer's account. *For example, add some printing credit back to a customer who was accidentally charged for 100 pages when they only printed 10.* --- 1. Log in to [dashboard.nexudus.com](https://dashboard.nexudus.com/) if you aren't already. 2. Go to [**Operations > Members and contacts**](https://dashboard.nexudus.com/operations/coworkers). 3. Click on the customer whose credit balance you'd like to adjust. 4. Under the **Benefits** tab, click **Printing credit**. 5. Click the **three dots icon** next to the credit you'd like to adjust. 6. Click **Use time credit**. 7. Under **How many minutes/uses would you like to use of this extra service?**, enter the amount by which you'd like to adjust the credit balance. When adjusting printing credits, positive numbers deduct credits while negative numbers add credits back. *For example, if you want to **add 90 pages worth 10 cents each**, you should **type -900**. If you want to **remove 90 pages**, you should **type 900**.* 1. Click **Yes, do it.** --- All set! The customer's credit balance is instantly adjusted. You can see a record of your changes within the customer's [benefit use history](/v3/docs/viewing-customer-benefits-use-history).