---
title: "Adjusting Customer Credit Balances"
slug: "adjusting-customer-credit-balances"
updated: 2026-03-19T16:51:01Z
published: 2026-03-19T16:51:01Z
canonical: "help.nexudus.com/adjusting-customer-credit-balances"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.nexudus.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Adjusting Customer Credit Balances

You can quickly adjust a {{variable.customer}}'s credit balance to correct a billing error or add a goodwill gesture when something's gone wrong.

*For example, a {{variable.customer}} was overcharged for a booking and paid using time credits. You can simply top up their balance without needing to issue a refund for the overcharge.*

How you adjust the balance depends on the type of credit:

* [Money credits](/v3/docs/adjusting-customer-credit-balances#adjusting-money-credits)
* [Time credits](/v3/docs/adjusting-customer-credit-balances#adjusting-time-credits)
* [Printing credits](/v3/docs/adjusting-customer-credit-balances#adjusting-printing-credits)

## Adjusting Money Credits
You can easily adjust the balance of money credits already assigned to a {{variable.customer}}'s account. 

*For example, a customer was double-charged and wants their booking credit back, or your space wants to add goodwill credit to a customer's account after a disruptive renovation.*

***
1. {{snippet.FirstStepProcedure}}
2. {{variable.GO_TO}} {{variable.Customers_Link}}.
3. {{variable.CLICK_ON}} the {{variable.customer}} whose credit balance you'd like to adjust. 
4. Under the **Benefits** tab, click **Money credit**. 
5. {{variable.CLICK}} the **three dots icon** next to the credit you'd like to adjust.
6. {{variable.SELECT}} **Adjust remaining credit**. 
7. Under **Adjustment amount**, enter the amount by which you'd like to adjust the credit balance.

:::(Warning) (When adjusting money credits, positive numbers add while negative numbers deduct.)
If you want to **add £100** you should  **type 100**. 
If you want to **remove £100** you should type **-100**.
:::

8. Add a **description or reason for this adjustment**. 
9. {{variable.CLICK}} **Yes, do it**. 
***
All set! The customer's credit balance is instantly adjusted. You can see a record of your changes within the {{variable.customer}}'s [benefit use history](/v3/docs/viewing-customer-benefits-use-history){target=`_blank`}. 

## Adjusting Time Credits
You can easily adjust the balance of time credits already assigned to a {{variable.customer}}'s account. 

*For example, if a customer was charged for 1 hour but the booking lasted 2 hours, you can adjust their balance to add 60 minutes that weren't charged.*

:::(Info) (Time credits can only be adjusted in increments that match the time intervals set in your [Bookings and calendar settings](https://dashboard.nexudus.com/settings/2/3/3){target=`_blank`}.)
*For example, if you allow bookings in 15-minute intervals, valid adjustments are 15, 30, or 45 minutes. You can't add or remove in 5, 10, or 20-minute increments.*
:::
***
1. {{snippet.FirstStepProcedure}}
2. {{variable.GO_TO}} {{variable.Customers_Link}}.
3. {{variable.CLICK_ON}} the {{variable.customer}} whose credit balance you'd like to adjust. 
4. Under the **Benefits** tab, click **Time credit**.
5. {{variable.CLICK}} the **three dots icon** next to the credit you'd like to adjust. 
6. {{variable.CLICK}} **Use time credit**.
7. Under **How many minutes/uses would you like to use of this extra service?**, enter the amount by which you'd like to adjust the credit balance.

:::(Warning) (When adjusting time credits, positive numbers deduct credits while negative numbers add credits back.)
*For example, if you want to **add 60 minutes**, you should **type -60**. If you want to **remove 60 minutes**, you should **type 60**.*

*If you want to **add 30 minutes**, you should **type -30**. If you want to **remove 30 minutes**, you should **type 30**.*
:::

8. {{variable.CLICK}} **Yes, do it.**
***
All set! The customer's credit balance is instantly adjusted. You can see a record of your changes within the {{variable.customer}}'s [benefit use history](/v3/docs/viewing-customer-benefits-use-history){target=`_blank`}. 

## Adjusting Printing Credits
You can easily adjust the balance of printing credits already assigned to a {{variable.customer}}'s account.

*For example, add some printing credit back to a customer who was accidentally charged for 100 pages when they only printed 10.*
***
1. {{snippet.FirstStepProcedure}}
2. {{variable.GO_TO}} {{variable.Customers_Link}}.
3. {{variable.CLICK_ON}} the {{variable.customer}} whose credit balance you'd like to adjust. 
4. Under the **Benefits** tab, click **Printing credit**.
5. {{variable.CLICK}} the **three dots icon** next to the credit you'd like to adjust. 
6. {{variable.CLICK}} **Use time credit**.
7. Under **How many minutes/uses would you like to use of this extra service?**, enter the amount by which you'd like to adjust the credit balance.

:::(Warning) (When adjusting printing credits, positive numbers deduct credits while negative numbers add credits back.)
*For example, if you want to **add 90 pages worth 10 cents each**, you should **type -900**. If you want to **remove 90 pages**, you should **type 900**.*

:::

8. {{variable.CLICK}} **Yes, do it.**
***
All set! The customer's credit balance is instantly adjusted. You can see a record of your changes within the {{variable.customer}}'s [benefit use history](/v3/docs/viewing-customer-benefits-use-history){target=`_blank`}.