---
title: "Checking in/out with NexIO"
slug: "checking-in-out-using-nexio"
updated: 2024-03-25T10:46:40Z
published: 2024-03-25T10:46:40Z
canonical: "help.nexudus.com/checking-in-out-using-nexio"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.nexudus.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Checking in/out with NexIO

NexIO lets any customer or visitor check in/out on their own using their PIN codes or the Passport app.

          The current version of NexIO isn't compatible with visitor check-in if you use Salto KS to grant visitors door access.

          

---

## Customer Check-in/out

Members and contacts can check in/out with NexIO using their PIN code or the Passport app.

### Checking in/out with PIN Codes

          Don't remember your PIN code?

          

You can find your pin code from your Members Portal account via **Settings > My Account > Password**.

![image.png](https://cdn.document360.io/4f9a66c7-3dbb-4052-97d8-5439302e1512/Images/Documentation/image%2882%29.png)

---

1. Tap **Member**.
2. Enter your PIN code.

---

If the PIN code you entered is correct, a confirmation notification screen pops up and you are checked in.

Repeat the process when you leave the space to check out.

### Checking in/out with thePassport app

          You need to have Bluetooth and location access enabled on your phone to be checked in using the Passport app.

          

---

1. Open the Passport app on your phone.
2. Log in using your Nexudus credentials if you aren't currently logged in.
3. Hold your device next to the tablet.

---

A confirmation notification pops up on the Passport app, letting you know you've been checked in.

Repeat the process before leaving the space to check out.

## Visitor Check-in and Check-out

Visitors can check in and out using the PIN code or the QR code they received along with their registration email notification.

---

1. Tap **Visitor**.
2. Enter your PIN code or hold your QR code close to the tablet's front camera.

---

A confirmation notification pops up on the tablet, letting you know you've been checked in.

Repeat the process when you leave the space to check out.