Churn Reports
- 25 Aug 2023
- 2 Minutes to read
- DarkLight
Churn Reports
- Updated on 25 Aug 2023
- 2 Minutes to read
- DarkLight
Article summary
Did you find this summary helpful?
Thank you for your feedback
What churn means in reports?
Any customer who had any type of contract in the previous month and doesn't have that contract anymore in the following month.
Churn - Contracts - Chart
This report includes a line chart of your churn rate per month over the selected time period.
This report gives useful insights into the evolution of your churn rate over longer time periods (6 months or more).
Churn - Contracts - Monthly & Churn - Contracts - Quarterly
This report includes the following data per month over the selected time period:
- Number of contract cancellations each month or quarter
- Number of of contract renewals each month or quarter
- Number of contract sign-ups each month or quarter
- Total number of active contracts at the start of each month or quarter
- Churn rate each month or quarter
- Percentage of revenue lost to churn each month or quarter
Churn - Member Count
This report includes the following data per month over the selected time period:
- Number of members at the start of each month
- Number of members lost each month
- Number of new members each month
- Churn rate each month
Churn - Member Details
This report includes the following data per month over the selected time period:
- Name and email of members who churned each month
- Total number of members who churned each month
- Name and email of customers with new contracts each month
- Total number of customers with new contracts each month
- Number of new members each month
Churn - Paying Member Count
Paying members includes:
- The paying customer of a team who pays for one or more contracts for their team with merged billing
- Any member of the team who pays for one or more contracts if the team has individual billing
Customers who are part of a team and only have free contracts are excluded from this report.
This report includes the following data per month over the selected time period:
- Number of paying members of a team at the start of each month
- Number of paying members of a team lost each month
- Number of new paying members of a team each month
- Churn rate each month
Churn - Paying Member Details
Paying members includes:
- The paying customer of a team who pays for one or more contracts for their team with merged billing
- Any member of the team who pays for one or more contracts if the team has individual billing
Customers who are part of a team and only have free contracts are excluded from this report.
This report includes the following data per month over the selected time period:
- Name and email of paying members in teams who churned each month
- Total number of paying members in teams who churned each month
- Name and email of paying members in teams with new contracts each month
- Total number of paying members in teams with new contracts each month
- Number of new paying members in teams each month
Was this article helpful?