Contacting Support
- 03 Nov 2023
- 2 Minutes to read
Contacting Support
- Updated on 03 Nov 2023
- 2 Minutes to read
Article Summary
Share feedback
Thanks for sharing your feedback!
No matter how big or small your question is — our support team is ready to help!
Email us using your support code
You can email us at [email protected], as long as you include your support code in the email. This support code confirms you're an authorized user and lets our support team access your account if they need to troubleshoot an issue.
You can easily access and copy this code snipper by clicking on the lifesaver icon (
) of the Admin Panel and then Email support > Send an email.
Each support code is valid for 21 days from the moment you copy it.
From there, you can simply:
Copy the support code snippet and paste it into your email.
Add your email subject and your message.
Include any relevant files our team may need to look into your request.
Send it to [email protected].
Our support team will get back to you as soon as possible, usually within the next working day.
Message us directly from the Admin Panel
You can also create new tickets directly from the Admin Panel if you don't have any image or files to share with the team.
Click on the lifesaver icon and then click on Email support.
From there, add your Message and click Send. It's that easy! Our support team will get back to you as soon as possible, usually within the next working day.
FAQ
Can I add screenshots or files to my messages on the Admin Panel?
No, the Message us tab on the Admin Panel currently only supports text. If you need to include any type of file or image, email us using your support code.
Can I save my support code in my inbox for easy reference?
Nexudus automatically refreshes the access code of your support snippet every time you open it. Each support code is valid for 21 days from the moment we issue it. You can reuse it within 21 days if you need to send multiple tickets within a short span of time — just remember that it expires.
Always make sure you copy the full snippet and not just the access code.
Our support team needs the full snippet, including the link, to troubleshoot your issue and answer your request.
Can anyone use my support code to access my account?
Absolutely not! Our support agents are the only users who can access your account using your snippet's details. These credentials won't work for anyone else — not even you!
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