---
title: "Creating Virtual Office Plans"
slug: "creating-virtual-office-plans"
updated: 2025-09-05T08:26:29Z
published: 2025-09-05T08:26:29Z
---
> ## Documentation Index
> Fetch the complete documentation index at: https://help.nexudus.com/llms.txt
> Use this file to discover all available pages before exploring further.
# Creating Virtual Office Plans
Virtual offices are plans you can sell to customers who want a registered address service, mail handling, parcel collection and storage, or any combination of these.
You can build any number of virtual office plans in three simple steps:
1. [Create the plan ](/v3/docs/creating-virtual-office-plans#step-1-create-a-virtual-office-plan)
2. [Define the onboarding identity checks ](/v3/docs/creating-virtual-office-plans#step-2-define-onboarding-identity-checks)
3. [Specify delivery handling options](/v3/docs/creating-virtual-office-plans#step-3-specify-delivery-handling-options)
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## Step 1. Create a virtual office plan
{height="300" width=""}
1. {{snippet.FirstStepProcedure}}
2. {{variable.CLICK}} {{variable.Plans_Link}}.
3. {{variable.CLICK_ON}} **Add plan**.
4. {{variable.CLICK_ON}} **Virtual office plan**.
5. Name your plan and define a monthly price.
6. {{variable.CLICK_ON}} **Add plan**.
Your new plan opens automatically and you can move to the next steps.
## Step 2. Define onboarding identity checks
This step is broken down into 2 elements: address and identity checks. We strongly recommend implementing at least the identity check and ideally both identity and address checks.
### Address check
Address checks are a manual process that requires any customer signing up to this plan to upload a document to prove their address. You define which documents you accept and can schedule additional checks at regular intervals.
{height="" width="500"}
1. {{variable.CLICK_ON}} the **Virtual office** tab.
2. Toggle on **Customers in this plan are required to provide proof of address** to require customers to provide a proof of address.
3. Specify which documents customers can use as proof of address under **Let your customers know which documents you accept as proof of address**.
4. Select how often to **Repeat the check** of the customer's address.
:::(Info) (You can schedule repeat address checks every 3, 6, or 12 months.)
:::
5. If you don't offer international services or have specific terms for them, you can toggle on
**Keep contracts paused, if the customer passes verification but their business or home address is outside your location country**.
### Identity check
Identity checks, whether manual or handled via Stripe Identity, require any customer signing up to this plan to upload a valid proof of ID. You define which documents you accept if using a manual check and schedule additional checks at regular intervals.
{height="" width="500"}
1. Toggle on **Customers in this plan are required to provide proof of ID** to require customers to provide a proof of identity.
2. Select how you would like to check proof of ID from **Manual** or with **Stripe Identity**.
3. If using a **Manual** check, specify which documents customers can use as proof of ID under **Let your customers know which documents you accept as proof of ID**.
If using Stripe Identity, please refer to their [accepted forms of ID](https://support.stripe.com/questions/documents-for-identity-and-home-address-verification?locale=en-GB#:~:text=Proof%20of%20Identity%20document%20requirements%3A&text=Complete%20documents%20must%20be%20uploaded,information%20page%20of%20a%20passport){target=`_blank`}.
4. Select how often to **Repeat the check** of the customer's ID.
:::(Info) (You can schedule repeat identity checks every 3, 6, or 12 months.)
:::
5. If you'd like to collect additional details from customers, toggle on
**Send custom onboarding form to any customers purchasing this plan.** to send them a [form](/docs/forms){target=`_blank`}.
6. {{snippet.Save_Changes}}
All set! You're now ready to move to the last step of the process.
## Step 3. Specify delivery handling options
This step helps you define how you'll handle the mail and deliveries customers have sent to your space. You can offer an array of options, from forwarding the mail to opening and storing mail and deliveries for collection.
You can also opt to offer mail collection but not deliveries and vice versa.
{height="" width=""}
**Mail**
1. Select a delivery handling option for **Mail** from the list of options.
2. {{snippet.Save_Changes}}
You can click on the trash icon if you do not offer mail handling services for this plan.
**Parcels**
1. Select a delivery handling option for **Parcels** from the list of options.
2. {{snippet.Save_Changes}}
You can click on the trash icon if you do not offer parcel handling services for this plan.
Additionally, you can specify how to handle **Publicity** and **Checks** by clicking on **Add delivery options**.
{height="" width="400"}
If you wish to charge customers for handling their mail and parcels, you can create a dedicated product for each charge and then select it from the drop-down menus.
{height="" width="500"}
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All set! You can create more plans if you're offering different types of services or levels for virtual offices. Once you're happy with your virtual office plans, it's time to [onboard customers](/docs/onboarding-virtual-offices){target=`_blank`}!