---
title: "Defining Your Email Notifications Settings"
slug: "defining-your-email-notifications-settings"
updated: 2024-08-02T17:23:25Z
published: 2024-08-02T17:23:25Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.nexudus.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Defining Your Email Notifications Settings

Email server settings are a key component of your email notifications. They define how you appear in customer inboxes, which email address sends all your notifications, and which email address receives customer replies.

Head over to [**Settings > Email server**](https://dashboard.nexudus.com/settings/5/2/0) on the Admin Panel and change your settings as detailed below.

          Template settings override email server settings.

          

Email server settings are the default in your location. You can override them and [set different email recipient settings](/docs/editing-email-notifications) for each email notification.

*For example, you can use your finance team's details for your invoice notifications. This can make it easier to respond to invoice queries from your customers.*

## Sender Information

**Sender information** lets you define the sender's name and email address for customer replies.

![SenderInformation](https://cdn.document360.io/4f9a66c7-3dbb-4052-97d8-5439302e1512/Images/Documentation/SenderInformation.png)

### From name

Customers will see the **From name** as the sender's name when they receive an email notification.

![image.png](https://cdn.document360.io/4f9a66c7-3dbb-4052-97d8-5439302e1512/Images/Documentation/image%28786%29.png)

You can edit this name at any point, but it won't affect notifications already sent to customers.

### Reply-to email

The email you add as **Reply-to email** receives all the replies customers send by replying directly to your email notifications.

*For example, if a customer replies to a new invoice notification, the email you've added as your **Reply-to email** automatically receives their reply.*

          The **Reply-to email** is separate from the **Sender email**.

          

If you'd like to change the email address that sends all customer notifications on your behalf, scroll down to [Advanced Settings](/v3/docs/defining-your-email-notifications-settings#advanced-settings).

## Carbon Copy

You can add email addresses to receive CC and BCC copies of **all** email notifications sent to customers.

![EmailServerCarbonCopy](https://cdn.document360.io/4f9a66c7-3dbb-4052-97d8-5439302e1512/Images/Documentation/EmailServerCarbonCopy.png)

          Make sure you separate each email with a semicolon.

          

## Advanced Settings

All email notifications your customers receive from your space are sent using **no-reply@nexudus.com** by default.

![image.png](https://cdn.document360.io/4f9a66c7-3dbb-4052-97d8-5439302e1512/Images/Documentation/image%28785%29.png)

If you are ok with this email address as the sender, then you're all set!

You can [edit your notifications templates](/v3/docs/editing-email-notifications) or move onto other tasks.

You can also easily change this default sender address on the Admin Panel if you prefer to use your own.

*For example, you want all notifications customers receive to be sent from info@nexstudio.com or kate@outlook.com.*

All you need to set it up is:

- **The address and password of the email you want to use**
- **Your email provider** (*Gmail, Outlook, etc.)*

---

1. Log in to [dashboard.nexudus.com](https://dashboard.nexudus.com/) if you aren't already.
2. Click [**Settings > Email server**](https://dashboard.nexudus.com/settings/5/2/0).
3. Toggle off **Use Nexudus servers to deliver email**.
4. Add your email provider's **Email server host** details.

          
          

**Gmail** smtp.gmail.com **Office 365**, **Outlook**, **Hotmail**, **Live.com** smtp.office365.com **iCloud** smtp.mail.me.com **AOL** smtp.aol.com **Yahoo** smtp.mail.yahoo.com

1. Add your email provider's **Email server port** details.

          
          

**Gmail, Office 365, Outlook, Hotmail, Live.com, iCloud, Yahoo** 587 **AOL** 465

1. Toggle on **Connect using SSL**.
2. Add the address of the email account you want to connect in the **SMTP username** field.
3. Add the password of the email account you want to connect in the **SMTP password** field.
4. Click **Save settings**.

---

All set! All new notifications will now be sent through the email account you've just connected. Any notification already sent to customers remains unchanged.