---
title: "Downloading Files on Members Portal 5"
slug: "downloading-files-on-members-portal-5"
updated: 2026-05-05T11:05:22Z
published: 2026-05-05T11:05:22Z
canonical: "help.nexudus.com/downloading-files-on-members-portal-5"
stale: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.nexudus.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Downloading Files on Members Portal 5

Customers can easily download files you've shared with them from the **Account** section of the Members Portal.

![DownloadingFiles_MP5.png](https://cdn.document360.io/4f9a66c7-3dbb-4052-97d8-5439302e1512/Images/Documentation/DownloadingFiles_MP5.png)

---

1. Log in to the Members Portal if you haven't already.
2. Open the drop-down menu next to your icon.
3. Select **Account**.
4. Select **Files**.
5. Click **Download file** next to the file you'd like to download.

*Your download may take a few seconds.*

---

All set! Customers can find their file in the *Downloads* folder of their device.