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    Editing Help-desk Departments
    • 10 Jan 2025
    • 1 Minute to read
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    Editing Help-desk Departments

    • Updated on 10 Jan 2025
    • 1 Minute to read
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    Article summary

    You can edit any of your existing help-desk departments at any point.

    For example, you have a department dedicated to Events requests but you don't plan on hosting live events for some time. You can set the Active toggle in the department's record to NO to hide it on the Members Portal instead of deleting the department altogether. You can activate it again once your live event programming resumes.

    Editing details such as the department's name or description will automatically be updated in each open or closed request linked to the department.

    1. Log in to dashboard.nexudus.com if you aren't already.

    3. Click on the relevant department.
    4. Edit the department's details as needed.

    5. Click the Save Changes button.

    All set! Your changes should be applied immediately.

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