Email Notifications List

Auto checkout

This notification is sent to customers who forget to check out by the daily cut-off time defined in your settings.

Blog comment posted

This notification is sent to customers when a new comment is posted on an article they've already commented on.

Booking cancelled

This notification is sent to customers when they cancel a booking they've made from the Members Portal or an admin cancels it for them from the Admin Panel.

Booking cancelled for visitors

This notification is sent to booking guests when a booking they were added to is cancelled by the customer hosting them or an admin cancels the booking from the Admin Panel.

Booking confirmation

This notification is sent to customers when they book a resource from the Members Portal or an admin makes a booking for them from the Admin Panel.

Booking confirmation for visitors

This notification is sent to booking guests when one of the bookings they were added to is confirmed on the Members Portal or the Admin Panel.

Booking reminder

This notification is sent to customers a set number of minutes before their booking start time.

Booking termination confirmation

This notification is sent to customers shortly after they check out of their booking through NexBoard, an automation tile, or via an admin from the Admin Panel.

Brivo OnAir code

This notification is sent to customers when they are added to a Brivo access group. This code will let them unlock doors based on their purchases.

Customers can redeem this code either on the Brivo app or a white-label version of the Passport app.

Credit note issued

This notification is sent to customers when your space issues a credit note for a customer's invoice.

Customer file sent

This notification is sent to customers when you add a file to their account and enable the sharing of the document as you add it to their account.

The notification includes a link that redirects the customer to their Files section under My Activity on the Members Portal. They can then open and download the document from the portal.

Delivery received

This notification is sent to customers a few minutes after a delivery is registered in their name on the Admin Panel.

Direct Debit request

This notification is sent to customers when they first join your space and you have a direct debit payment method set as the default payment method for new customers.

You can also manually trigger this notification from your Customers list. Just tick the checkbox next to all the customers you want to receive this notification and then click on Send direct debit request email in the Bulk actions menu.

E-signature request

This notification is sent to customers when you add a file to their account and toggle on Request the customer to e-sign this document.

Customers receive a link that redirects them to the Members Portal from where they can sign the document. As soon as customers sign the document, a signed copy of the document is added to the Files section of their account.

Event attendee event finished

This notification is sent to event attendees shortly after an event ends.

Event comment posted

This notification is sent to event attendees when a new comment is posted on the event's page on the Members Portal.

Event registration

This notification is sent to event attendees when they purchase tickets for an event on the Members Portal or an admin manually registers them as attendees on the Admin Panel.

Event registration cancelled

This notification is sent to event attendees when their ticket for the event is cancelled. This can be triggered by the event itself being cancelled or an admin manually deleting the event attendee on the Admin Panel.

Event reminder

This notification is sent to event attendees 24 hours before the event starts.

Event update

This notification is sent to event attendees when any of the event's details such as its name, date and time, or even notes are updated.

Event waiting list registration

This notification is sent to customers who have been added to the waiting list for an event.

Event waiting list update

This notification is sent to customers on an event waiting list once a ticket for that event becomes available.

Failed to create booking from Outlook

This notification is sent to customers when they try to make a booking for a Nexudus resource using the Outlook calendar integration and the bookings can't be confirmed.

This will usually be be due to the resource not being available at that date and time.

Failed to update booking from Outlook

This notification is sent to customers when they try to edit a booking for a Nexudus resource using the Outlook calendar integration and the bookings can't be edited.

This will usually be be due to the resource not being available at the new date and time.

Form invitation

This notification is sent to customers when you send them a form. It is also sent to them when you send them the form again if they didn't answer the first time.

FormPageReminder

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Help desk reply

This notification is sent to customers whenever an admin answers one of their help desk requests.

Identity check

This notification is sent to customers when you request an identity or address check.

Identity check failed

This notification is sent to customers when the documents they've uploaded for their identity or address check are rejected.

Identity check repeat

This notification is sent to customers 3, 6, 12, or 24 months after their initial identity or address check, prompting them to complete it again. You define how often this notification is sent for each virtual office plan you offer.

Identity check successful

This notification is sent to customers when the documents they've submitted for their identity or address check are approved.

Invoice created

This notification is sent to customers whenever an invoice is issued for them in Nexudus. This notification is triggered for manually and automatically issued invoices.

Low time passes

This notification is sent to checked-in customers when they are about to run out of access time.

Magic log-in link / app invite

This notification is sent to customers to let them log in to their account when they tap the Sign in with E-mail link option on the Passport app or click on the Log in using email link on the Members Portal.

New wall message

This notification is sent to customers whenever someone posts a new message in a discussion board they follow.

Password changed

This notification is sent to customers shortly after they reset their Members Portal password.

Password reset

This notification is sent to customers to let them reset their Members Portal password.

Payment failed

This notification is sent to customers when an invoice payment fails. It includes the details of the invoice and why the payment failed.

Payment received

This notification is sent to customers shortly after they successfully pay for an invoice.

PIN Reminder

This notification is sent to customers their PIN code. This notification is triggered when an admin selects customers and clicks on the Send PIN reminder option in the Bulk actions menu.

Proposal sent

This notification is sent to customers shortly after you send them a proposal.

The notification includes a link to the proposal on the Members Portal.

Referral invite

This notification is sent to the email address that a customer added to the referral discount banner.

You need to have a referral discount set up in your account and a customer adding an email address to the referral discount banner for this notification to be sent.

Sign-up account restore

This notification is sent to new customers when they first sign up to your space to confirm their email address.

Survey invitation

This notification is sent to to customers when you send them a survey.

Terms and conditions agreed

This notification is sent to to customers once they've accepted your general terms and conditions.

Tour request confirmation

This notification is sent to people who book a tour of your space shortly after they complete the tour form.

VirtualOfficeWelcome

This notification is sent to new customers who signed up to a virtual office plan.

Visitor check-in

This notification is sent to customers when their visitors shortly after they check-in via NexIO or an admin checks them them in.

Visitor registered

This notification is sent to visitors shortly after they're registered by customers or admins.

VisitorApproveRequest

This notification is sent to customers when visitors registers themselves on NexIO and designates them as a hosts.

Welcome message to contacts

This notification is sent to new customers who signed up to your space and don't have an active plan.

Welcome message to members

This notification is sent to new customers who signed up to your space and have an active plan.