---
title: "Email Queue"
slug: "email-queue"
updated: 2024-07-22T12:03:29Z
published: 2024-07-22T12:03:29Z
canonical: "help.nexudus.com/email-queue"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.nexudus.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Email Queue

## What is the Email Queue?
The email queue lists all the emails your {{variable.space}} has sent to users through {{variable.Nexudus}}. {{variable.Admins_CAP}} can access the email queue via {{variable.EmailQueue_Link}} and click on any message for a preview. 

![EmailQueue](https://cdn.document360.io/4f9a66c7-3dbb-4052-97d8-5439302e1512/Images/Documentation/EmailQueue.png){height="" width=""}

:::(Info) (You have a separate email queue for each of your {{variable.locations}}.) 
:::
## How the Email Queue works
When {{variable.Nexudus}} records an action linked to an [email notification](/docs/email-notifications-list){target=`_blank`}, it's listed in {{variable.EmailQueue_Link}}. 

The email queue lets you see:

* The subject of each notification
* The recipient's email address
* The notification's delivery status
* The date and time it reached the queue

## Email Queue Statuses

All email notifications in the queue have one of three statuses:

* **Queued** - the notification hasn't been sent to the {{variable.user}} yet.

*Most notifications are sent within seconds, but they can be delayed for up to several minutes if you're sending a large number of notifications at once.*

* **Delivered** - the notification was delivered to the {{variable.user}}'s inbox.

* **Rejected** - the notification couldn't be delivered to the {{variable.user}}'s inbox.

*Email notifications are usually rejected because the {{variable.user}}'s email doesn't exist or their inbox is full.*

* * *
## FAQs

### How is the email queue organized?

By default, the latest email notification sent is displayed at the top of the queue. If you're looking for a notification sent to a specific {{variable.customer}} or {{variable.admin}}, you can filter the queue using the user's email.

### Can I change the priority of notifications in my email queue?

No, you cannot change the prioritization of your email queue. If needed, you can instantly send up to five notifications at a time to a {{variable.user}} in an urgent situation.

{{variable.MoreInformation}} [Instantly Sending Email Notifications](/docs/instantly-sending-email-notifications){target=`_blank`}.

### Can I know if a {{variable.customer}} opened my email notifications?

No, you can only know if the notification was delivered, rejected, or is currently still queued to be sent.

### Why are email notifications rejected? 

Email notifications are usually rejected when the {{variable.user}}'s email doesn't exist or their inbox is full. You can see why it couldn't be delivered by clicking on the notification for more details.

![image.png](https://cdn.document360.io/4f9a66c7-3dbb-4052-97d8-5439302e1512/Images/Documentation/image%28738%29.png){height="" width=""}