Managing Help-desk Departments

What are help-desk departments?

Help-desk departments help categorize the different help-desk messages you receive to simplify your day-to-day operations.

For example, you can create a help-desk department to handle IT queries, another one to handle event requests, and a third one to handle cancellation requests.

These categories will be available when customers send a help-desk request from the Members Portal

How help-desk departments work

Each department can be assigned a manager who’ll be notified via email whenever a customer or admin sends a new request linked to the department. They can then arrange staff to help the customer.

All admins with access to the help-desk can see any open, critical, or closed request by clicking on the Help-desk section of the Admin Panel. Only admins with customer accounts can respond to help-desk messages.