Sending Delivery Collection Reminders

You can send reminders to any customer with deliveries pending collection in a few clicks on the Admin Panel.

Triggering this reminder automatically resends the email notification customers received when their delivery was first recorded.

Sending collection reminder for a delivery

You can easily send a collection reminder for a specific delivery using the quick-action menu.

1. Log in to dashboard.nexudus.com if you aren't already.

2. Click Operations > Deliveries.
3. Click on the quick-action icon next to the relevant delivery.
4. Click on Send reminder the quick-action menu.

5. Click Yes, do it to confirm.

All set! The customer will receive their reminder within a few minutes. Repeat the process for other deliveries or send the reminder in bulk, as detailed below.

Sending collection reminders in bulk

You can also send a collection reminder for any number of deliveries in one go using the Bulk actions menu.

For example, you've noticed 5 deliveries have been sitting at reception for over two weeks and want to remind customers to come collect their packages.

1. Log in to dashboard.nexudus.com if you aren't already.

2. Click Operations > Deliveries.
3. Tick the checkbox next to every relevant delivery.
4. Click on the Bulk actions button.
5. Click on Send reminder the Bulk actions menu.

All set! The relevant customers will receive their reminder within a few minutes. If you've selected over 50 deliveries, it may take up to 30 minutes to send all reminders.