---
title: "FAQs on Members Portal 5"
slug: "faqs-on-members-portal-5"
updated: 2026-05-01T14:56:03Z
published: 2026-05-01T14:56:10Z
canonical: "help.nexudus.com/faqs-on-members-portal-5"
stale: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.nexudus.com/llms.txt
> Use this file to discover all available pages before exploring further.

# FAQs on Members Portal 5

## What are FAQs? 
**FAQs** are articles you publish on the {{variable.MembersPortal}} to answer {{variable.customers}}' **Frequently Asked Questions**. 

*For example, "What are your opening hours?" or "Does your space have free parking?"*

Publishing FAQ articles directly on your portal lets {{variable.customers}} get their answers instantly and can reduce your [help desk requests.](/v3/docs/help-desk-on-members-portal-5){target=`_blank`} 

![FAQSection_MP5.png](https://cdn.document360.io/4f9a66c7-3dbb-4052-97d8-5439302e1512/Images/Documentation/FAQSection_MP5.png){height="" width=""}


## How do FAQs work? 
You can [create FAQ articles](/v3/docs/adding-faq-articles){target=`_blank`} on the {{variable.AdminPanel}} and [organize them into categories](/v3/docs/adding-faq-categories){target=`_blank`} to make the information easy to find. 

{{variable.Customers_CAP}} can access the information you publish in FAQs by **browsing the FAQ section** or by **asking the AI Agent**. 

## Enabling FAQs
The FAQ section is enabled by default, even if you haven't published any articles. 

You can define which {{variable.customers}} can access your FAQ section from {{variable.WebsiteAccess_Link}} on the {{variable.AdminPanel}}. You can restrict the FAQ section to the following {{variable.customer}} groups:

* **the public**: anyone visiting your portal
* **logged-in users**: {{variable.customers}} with an account
* **members only**: {{variable.customers}} with an active {{variable.contract}} in {{variable.Nexudus}}
* **contacts only**:  {{variable.customers}} who don't currently have an active {{variable.contract}} in {{variable.Nexudus}}

Once you've enabled the FAQ section and defined your settings, {{variable.customers}} can [browse FAQs](/v3/docs/navigating-faqs){target=`_blank`} and [ask the AI Agent](/v3/docs/asking-the-ai-agent){target=`_blank`} to answer their questions.