---
title: "Freezing Plans on Members Portal 5"
slug: "freezing-plans-on-members-portal-5"
updated: 2026-05-05T12:52:37Z
published: 2026-05-05T12:52:37Z
canonical: "help.nexudus.com/freezing-plans-on-members-portal-5"
stale: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.nexudus.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Freezing Plans on Members Portal 5

Customers can freeze their plans from the **Account** section of the Members Portal. Plan freezing lets customers pause their plan for a number of billing cycles without cancelling.

*For example, a customer wants to freeze their plan to travel for a few months.*

Customers can only use this feature if you've [enabled freezing](/v3/docs/allowing-contract-freezing) for their plan.

![FreezingPlans_MP5.gif](https://cdn.document360.io/4f9a66c7-3dbb-4052-97d8-5439302e1512/Images/Documentation/FreezingPlans_MP5.gif)

---

1. Log in to the Members Portal if you haven't already.
2. Open the drop-down menu next to your icon.
3. Select **My plan**.
4. Click **Freeze plan**.
5. Under **Freeze from**, select the date you'd like to freeze your plan.

The freeze start date is always the first day of your next billing cycle.

1. Under **Freeze until**, select when you'd like to resume your plan.

The freeze end date is always the first day of the billing cycle when you want to restart your plan.

1. Click **Freeze plan**.

---

All set! Your plan has been frozen. You can [resume your plan](/v3/docs/resuming-plans-on-members-portal-5) from the Members Portal.