--- title: "GoCardless" slug: "gocardless" updated: 2023-03-14T16:01:26Z published: 2023-03-14T16:01:26Z canonical: "help.nexudus.com/gocardless" --- > ## Documentation Index > Fetch the complete documentation index at: https://help.nexudus.com/llms.txt > Use this file to discover all available pages before exploring further. # GoCardless ## What is {{variable.GoCardless}}? {{variable.GoCardless}} is a direct debit payment provider integrated with {{variable.Nexudus}} that lets you collect invoice payments automatically when invoices become **Due**. Unlike card payment methods that often have payment caps, {{variable.GoCardless}} lets you collect larger invoice payments. ![image.png](https://cdn.document360.io/4f9a66c7-3dbb-4052-97d8-5439302e1512/Images/Documentation/image%28470%29.png){height="" width="600"} ## How {{variable.GoCardless}} Works ### Setup Adding {{variable.GoCardless}} as a payment method in your space is a simple three-step process: 1. **[Open a {{variable.GoCardless}} account](https://manage.gocardless.com/signup){target="_blank"}** 2. **[Enable {{variable.GoCardless}} as a payment method in Nexudus](https://help.nexudus.com//v3/docs/enabling-gocardless){target="_blank"}** 3. **[Send a {{variable.GoCardless}} signup request to customers through {{variable.Nexudus}}](https://help.nexudus.com//v3/docs/sending-gocardless-requests-to-customers){target="_blank"}** Once customers complete the signup request and the mandate is approved by their bank, you can start processing invoice payments using {{variable.GoCardless}}. :::(Info) (You cannot receive payments through {{variable.GoCardless}} before a customer's bank accepts the direct debit mandate.) ::: ### Payments Once you set up GoCardless as a payment method, customers complete their direct debit request, and their bank approves the mandate, Nexudus automatically starts collecting payments on each invoice's due date. :::(Error) ({{variable.GoCardless}} overrides any other payment method customers may have used previously. ) *For example, if a customer paid using Stripe, they'll always pay via direct debit once you enable {{variable.GoCardless}} for them, even if they still have their card details on file.* ::: :::(warning) (**All {{variable.GoCardless}} payments take at least 3 business days to be fully processed.**) *If a customer is invoiced on the **1st** of the month and their invoice becomes due on the **4th**, your space won't receive any payment in {{variable.GoCardless}} before the **7th**.* ::: Some {{glossary.payment schemes}} can take **up to 9 business days** to process payments. {{variable.GoCardless}} details the [payment processing time frames you can expect](https://support.gocardless.com/hc/en-gb/categories/360000018969-Schemes){target="_blank"} based on th payment scheme that your country uses. ## Using {{variable.GoCardless}} with other Payment Methods While you can offer multiple payment options to your customers, you should be aware of the following limitations with {{variable.GoCardless}}: * **You can only use one direct debit payment method per location.** *If you decide to use {{variable.GoCardless}}, you cannot use any other direct debit methods such as Stripe Direct Debits or Forte ACH.* * **Using {{variable.GoCardless}} as a payment method stops any automated card payment method a customer has on file, even if customers don't have a valid mandate.** *For example, if customers used to pay their invoices using a card payment method and you enable GoCardless for them, Nexudus immediately stops automatically collecting payment via the card payment method they previously used.* *If there is no valid {{variable.GoCardless}} mandate in place by the time their next invoice becomes due, no payment is collected on the **Due** date, even if the customer still has their card details on file.* *Admins and customers can still **manually** pay invoices using the previous card payment option while the mandate is processing.* ## {{variable.GoCardless}} Refunds Refunding invoices originally paid through {{variable.GoCardless}} is always a **two-step process**: **1. Recording the refund in Nexudus** You should start by [recording the refund](https://help.nexudus.com//v3/docs/refunding-invoices){target="_blank"} in Nexudus, making sure you select **Direct debit ({{variable.GoCardless}})** as the payment method. Refunding the customer helps you keep track of the refund in Nexudus, but it won't trigger any actual refund through {{variable.GoCardless}}. **2. Sending the refund through GoCardless** Once you've recorded the refund in Nexudus, you should also [manually refund your customer through GoCardless](https://support.gocardless.com/hc/en-gb/articles/115003660425-Refunds){target="_blank"} for the same amount you've refunded in Nexudus. This second step is crucial, as the customer won't receive their refund until you send it through {{variable.GoCardless}}. ## {{variable.GoCardless}} Failed Payments If a {{variable.GoCardless}} payment fails and you'd like to trigger a new payment request in Nexudus, all you need to do is edit the invoice reference. :::(Info) (Why you need to edit your invoice reference) All invoices you issue have a unique *idempotency key* that payment providers use to identify each payment request. Once this key is used to request a payment, it can't be reused to prevent duplicate payments. Editing your invoice reference effectively generates a new *idempotency key* and allows {{variable.GoCardless}} to trigger second payment request for the same invoice. ::: You can edit your invoice reference by opening the invoice and then clicking on its reference. ![image.png](https://cdn.document360.io/4f9a66c7-3dbb-4052-97d8-5439302e1512/Images/Documentation/image%28604%29.png){height="" width=""} For example, if your invoice reference is **INV-0136**, change the reference to **INV-0136*** or **INV-0136*New*** and then click **Save changes**. :::(Error) (Do not edit the actual invoice **number**.) Editing the number breaks your invoice sequence and shuts down automated invoicing. If you edit an invoice number, support will need to reset your invoice sequence to let you raise new invoices again. ::: Once you've edited the invoice reference, {{variable.GoCardless}} will automatically try to collect payment for the invoice, based on the standard processing times that apply. :::(Warning) (In some rare instances, payments initially approved by the customer's bank and marked as **Paid out** in {{variable.GoCardless}} are rejected once the payment is fully settled. ) In this instance, you'll receive a failed payment notification from {{variable.GoCardless}}, but the invoice will remain **Paid** in Nexudus. To fix the issue and receive payment, you need to cancel the failed invoice and then [issue a new invoice](https://help.nexudus.com//v3/docs/adding-invoices){target="_blank"} to trigger a new payment request. :::