---
title: "Help Desk on Members Portal 5"
slug: "help-desk-on-members-portal-5"
updated: 2026-05-01T11:37:20Z
published: 2026-05-01T14:57:26Z
canonical: "help.nexudus.com/help-desk-on-members-portal-5"
stale: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.nexudus.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Help Desk on Members Portal 5

## What is the Help Desk?
The **Help Desk** lets {{variable.customers}} message you directly with specific questions and urgent issues. 

*For example, "The WiFi is down in our office. Can you help?"*

The help desk lets you quickly respond to {{variable.customers}} and manage operations by delegating requests to the right {{variable.admin}}.

![HelpDeskSection_MP5.png](https://cdn.document360.io/4f9a66c7-3dbb-4052-97d8-5439302e1512/Images/Documentation/HelpDeskSection_MP5.png){height="" width=""}


## How does the Help Desk work?
You can [add help desk departments](/v3/docs/adding-help-desk-departments){target=`_blank`} on the {{variable.AdminPanel}} if you want to categorize the requests you receive and delegate them to specific {{variable.admins}}.

*For example, you can have one department for **Events** and another for **Finance**.*

You'll need to designate at least one {{variable.admin}} as a **department manager**. {{variable.Admins_CAP}} designated as department managers will receive an email notification when a request is submitted to their department. 

:::(Warning) ({{variable.Admins_CAP}} need a [{{variable.customer}} account](/v3/docs/creating-customer-accounts-for-admin-users){target=`_blank`} to answer help-desk messages.)
:::

{{variable.Admins_CAP}} can [respond to requests](/v3/docs/managing-help-desk-requests){target=`_blank`} directly from the {{variable.AdminPanel}} when {{variable.customers}} submit help desk requests.

## Enabling the Help Desk 
The Help Desk section isn't available by default. You can enable it by going to {{variable.WebsiteFeatures_Link}} on the {{variable.AdminPanel}} and toggling on **Enable the help-desk section**. 

You can define which {{variable.customers}} can access your Help Desk section from {{variable.WebsiteAccess_Link}} on the {{variable.AdminPanel}}. You can restrict the Help Desk section to the following {{variable.customer}} groups:

* **logged-in users**: {{variable.customers}} with an account
* **members only**: {{variable.customers}} with an active {{variable.contract}} in {{variable.Nexudus}}
* **contacts only**:  {{variable.customers}} who don't currently have an active {{variable.contract}} in {{variable.Nexudus}}

Make sure you also [set up help desk departments](/v3/docs/adding-help-desk-departments){target=`_blank`} and designated {{variable.admins}} as department managers if you want to delegate who responds to different types of requests. 

Once you've enabled your help desk section and defined your settings, {{variable.customers}} can [submit help desk requests](/v3/docs/submitting-help-desk-requests){target=`_blank`} on the {{variable.MembersPortal}}.