--- title: "Integrating OpenAI" slug: "integrating-openai" updated: 2024-01-16T18:26:06Z published: 2024-01-16T18:26:06Z --- > ## Documentation Index > Fetch the complete documentation index at: https://help.nexudus.com/llms.txt > Use this file to discover all available pages before exploring further. # Integrating OpenAI ## What you need before getting started ### FAQ articles You need a few **published [FAQ articles](/v3/docs/faq-articles)** on the Admin Panel. Unpublished FAQ articles are always ignored by OpenAI. Make sure all the FAQ articles you want OpenAI to use are tagged as **Published** on the Admin Panel. ![FAQArticles_PublishedList](https://cdn.document360.io/4f9a66c7-3dbb-4052-97d8-5439302e1512/Images/Documentation/FAQArticles_PublishedList.png) **FAQ articles must be published to let OpenAI redirect customers to them for more information.** Keep the following points in mind when drafting and editing your FAQ articles for optimal results: - **Keep sentences short and simple** — *the clearer you are, the better the answers will be.* - **Create one FAQ articles per topic you want to cover** — *to solve common IT issues, split Wi-Fi, printing, and hardware issues into separate FAQ articles.* - **Write using a conversational tone and consistent wording** — *write your FAQ articles with common customer questions in mind and use the same wording consistently.* ### A paying OpenAI account You need a **paying** OpenAI account. If you don't have an account yet, you can create one at [auth0.openai.com/u/signup](https://auth0.openai.com/u/signup/). **Your account must have a payment method enabled to answer customer help-desk requests.** OpenAI charges you per token. Each message a customer sends through your help-desk uses multiple tokens. The number of tokens used per request varies based on the length of the questions asked. How much OpenAI charges you varies based on the number of requests your customers send and how long each request is. More information on pricing for **Davinci (text-davinci-003)** is available at [openai.com/pricing](https://openai.com/pricing). Want more control over OpenAI charges? You can cap the amount OpenAI can charge you every month at [platform.openai.com/account/billing/limits](https://platform.openai.com/account/billing/limits). Once your OpenAI account reaches the cap, we'll stop answering help-desk messages automatically to prevent any additional charges. --- ## Intregrating OpenAI You can integrate OpenAI in **three steps**: 1. **Create an API key in OpenAI** 2. **Enable OpenAI on the Admin Panel** 3. **Test OpenAI's answers based on your FAQ articles** ![OpenAI_IntegrationProcess](https://cdn.document360.io/4f9a66c7-3dbb-4052-97d8-5439302e1512/Images/Documentation/OpenAI_IntegrationProcess.gif) --- ### Step 1. Create an API key in OpenAI The first step is to create an API key dedicated to Nexudus in your OpenAI account. ![OpenAI Key Generation](https://cdn.document360.io/4f9a66c7-3dbb-4052-97d8-5439302e1512/Images/Documentation/OpenAI%20Key%20Generation.gif) 1. Go to [platform.openai.com/account/api-keys](https://platform.openai.com/account/api-keys) 2. Click on **Create new secret key**. 3. Name your new API key and click **Create secret key**. 4. Click on the clipboard icon to copy. You won't be able to see or copy your API key again. Treat your API key as a password and save it somewhere safe. You'll need it to complete the integration process. 1. Click **Done**. Once you have your OpenAI API key, you're ready to move to *Step 2*. --- ### Step 2. Enable OpenAI on the Admin Panel The second step is to enable the OpenAI integration on the Admin Panel. ![OpenAI_EnablingIntegration](https://cdn.document360.io/4f9a66c7-3dbb-4052-97d8-5439302e1512/Images/Documentation/OpenAI_EnablingIntegration.gif) 1. Log in to [dashboard.nexudus.com](https://dashboard.nexudus.com/) if you aren't already. 2. Click [**Settings > Integrations > OpenAI**](https://dashboard.nexudus.com/settings/integrations/openai). 3. Enable the **OpenAI integration** toggle. 4. Add your OpenAI **API key**. 5. Click the **Save Changes** button. Once the OpenAI integration is enabled in Nexudus, you're ready to move to *Step 3*. --- ### Step 3. Test OpenAI's answers based on your FAQ articles The last step to integrate OpenAI is to [test the answers](/v3/docs/testing-openai) generated based on customer questions and queries, also known as training the OpenAI model. We recommend testing the integration using closed help-desk requests. For more details, check out [Testing OpenAI](/v3/docs/testing-openai).