---
title: "Managing Conversation Messages"
slug: "managing-conversation-messages"
updated: 2022-02-01T11:56:12Z
published: 2022-02-01T11:56:12Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.nexudus.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Managing Conversation Messages

As an admin, you can add messages to conversations and delete any existing message in a conversation on the **Community board** page.

You can add messages to help customers or share important information. You also have the option to delete messages if they go against your community guidelines.

          Admins also need a customer account in order to add messages to discussion boards.

          

---

## Adding Messages to Conversations

1. Log in to [dashboard.nexudus.com](https://dashboard.nexudus.com/) if you aren't already.
2. Click **Community > Discussion board**.
3. Click on the relevant conversation.
4. Add your message in the empty text field.
5. Click **Reply**.

---

## Deleting Messages from the Conversations

          

You cannot recover deleted records in Nexudus.

          

1. Log in to [dashboard.nexudus.com](https://dashboard.nexudus.com/) if you aren't already.
2. Click **Community > Discussion board**.
3. Tick the checkbox next to every record you want to delete.
4. Click on the **Bulk actions** button and *Delete xx record(s)* in the *Bulk actions* menu.

📢 *A new pop-up appears, prompting you to type out DELETE to confirm your action.*

          Don't forget to use ALL CAPS.

          

The field is case-sensitive and typing it any other way will prevent you from deleting the records.
5. Click **Yes, do it** to confirm.