---
title: "Managing Customer Pin Codes"
slug: "managing-customer-pin-codes"
updated: 2026-04-08T15:06:33Z
published: 2026-04-08T15:06:33Z
stale: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.nexudus.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Managing Customer Pin Codes

## 

## What are PIN Codes?

PIN codes are unique 5-digit codes that we automatically assign to every customer you create on the Admin Panel. You can edit them on the Admin Panel.

This PIN code is used in a multitude of scenarios:

- **Checking in and out on the NexIO app**
- **Unlocking doors with [compatible access control systems](https://help.nexudus.com/docs/access-control#supported-access-methods)**
- **Releasing print jobs through the PaperCut integrations (1)**
- **Connect to the Wi-Fi network**

*(1) Provided your printers and integration settings support this option.*

---

## Accessing Customer PIN Codes

You can access PIN codes on the Admin Panel, the Members Portal, and the Passport app.

### Admin Panel

Admins can access any customer's PIN code from their account on the Admin Panel.

1. Log in to [dashboard.nexudus.com](https://dashboard.nexudus.com/) if you aren't already.
2. Click [**Operations > Members and contacts**](https://dashboard.nexudus.com/operations/coworkers).
3. Click on the relevant customer.
4. Click **Account > Access Rights**.

The PIN code is displayed under the **Internet access, check-in, and printing pin-code** section.

![Customers_PINDisplay.png](https://cdn.document360.io/4f9a66c7-3dbb-4052-97d8-5439302e1512/Images/Documentation/Customers_PINDisplay.png)

### Members Portal

Customers also have the option to check their PIN code via the Members Portal, provided they have credentials to access the portal.

          Customers cannot edit their PIN code from the Members Portal.

          

1. Log in to the Members Portal.
2. Click **Settings > My Account**.
3. Scroll down to the **Password** section.

The PIN code is displayed against a black background.

![pincodemembersportal.png](https://cdn.document360.io/4f9a66c7-3dbb-4052-97d8-5439302e1512/Images/Documentation/pincodemembersportal.png)

### Passport App

The second option available to customers who want to access their PIN code is through the Passport app or its white-label equivalent.

          Customers need the Passport app or its white-label equivalent installed on their phone and access to the Members Portal to use this option.

          

          Customers cannot edit their PIN code from the Passport app.

          

1. Open the Passport app on your phone.
2. Log in to the app using your Members Portal credentials.
3. Tap on the three dots icon in the bottom right corner of the screen.
4. Tap on **My Profile > Your PIN and Password**.
5. Tap on **My Pincode**.

![PassportPINCODE](https://cdn.document360.io/4f9a66c7-3dbb-4052-97d8-5439302e1512/Images/Documentation/PassportPINCODE.gif)

---

## Editing Customer PIN Codes

You can edit the default PIN code Nexudus assigns to all customers on the Admin Panel. Only admins can edit customer PIN codes.

          PIN codes must remain a 5-digit combination if you use them with door access control, Wi-Fi networks, or the PaperCut integration.

          

If you don't plan on using PIN codes alongside any of these integrations, you can make customer PIN codes as short or as long as needed.

          PIN codes must be unique to each customer.

          

1. Log in to [dashboard.nexudus.com](https://dashboard.nexudus.com/) if you aren't already.
2. Click [**Operations > Members and contacts**](https://dashboard.nexudus.com/operations/coworkers).
3. Click on the relevant customer.
4. Click **Account > Access Rights**.
5. Edit the PIN code.
6. Click the **Save Changes** button.

All set! The old PIN code is no longer valid and customers can start using their new PIN code straight away. You can easily send a PIN reminder to the customer as explained below.

---

## Sending PIN Code Reminder Notifications to Customers

If customers forgot their PIN code and they cannot access it via the Members Portal or the Passport app for some reason, you can trigger an email notification to remind them of their code.

1. Log in to [dashboard.nexudus.com](https://dashboard.nexudus.com/) if you aren't already.
2. Click [**Operations > Members and contacts**](https://dashboard.nexudus.com/operations/coworkers).
3. Tick the checkbox next to every customer who should receive the PIN reminder notification.
4. Click **Send PIN Reminder** in the *Bulk actions* menu.
5. Click **Yes, do it** to confirm.

The selected customers should receive an email notification that includes their PIN code within a few minutes.

![pincoderemindernotif.png](https://cdn.document360.io/4f9a66c7-3dbb-4052-97d8-5439302e1512/Images/Documentation/pincoderemindernotif.png)

You can edit this notification at any point via [**Settings > Email template editor**](https://dashboard.nexudus.com/settings/emailEditor/templates) on the Admin Panel.