Managing Email Accounts
  • 29 Mar 2022
  • 3 Minutes to read

Managing Email Accounts


You add one or several email accounts to each of your locations. When a customer sends an email to one of the connected email accounts, the message is autoamtically detected by Nexudus and placed in the relevant customer account.‌

If you want to monitor an account, you must provide the settings for incoming (used to receive emails) and outgoing (used to send emails) servers. We've added the server details of some of the most popular email providers at the end of this article for easy reference.

Nexudus can only monitor email accounts that use the IMAP protocol.

Most email providers including Google and Outlook use this protocol.

Once you've added an email account to Nexudus, we will scan that account's inbox every 15 minutes for new messages. If any of the inbox messages includes an email address that matches a customer in your account, the message is automatically copied to the relevant customer account on the Admin Panel.‌

Emails already exchanged between the connected email and customers aren't synced in Nexudus.

Adding an Email Account in Nexudus

You need the email address and password of the email account you want to add in Nexudus. You'll also need the

  1. If the navigation menu isn't visible, click the menu icon in the top left corner of the page.

  2. Click CRM > Email accounts.

  3. Add an Account name.

  4. Select your Location.

  5. Enable the Active toggle.

  6. Enable the Send a notification when new messages arrive toggle if you want a specific email address to receive a notification whenever a message is synced. This email address can be the same as the one you're going to connect to Nexudus or a different one.

  7. Add your email provider's Incoming server settings in the Server host, Type, Server port, and SSL details.

You can find the details for your email provider below:
  1. Add the email address you want to connect and its password Username and Password fields.

  2. Select a Message deletion policy.

  3. Add your email provider's Outgoing server settings in the Server host, Type, Server port, and SSL details.

You can find the details for your email provider below:
  1. Add the email address you want to connect and its password Username and Password fields.

  2. Add a Reply-to Email.

This email can be the same as the one you want to connect to Nexudus or a different email address. The email you define in this field is the address that will receive all messages sent by customers as an answer to your messages.

  1. Click the Save Changes button.

Email Provider Server Details

We've listed the email server settings for the most popular email providers. You need to add the relevant provider's details in the corresponding fields on the Admin Panel.

Gmail

Incoming server

Server host Type Server port Use SSL
imap.gmail.com IMAP 993 Enabled

Outgoing server settings

Server host Server port Use SSL
smtp.gmail.com 587 Enabled

If you are having problems connecting to a Google account, you may need to create an application specific password.

Office 365, Outlook, Hotmail & Live.com

Incoming server settings

Server host Type Server port Use SSL
outlook.office365.com IMAP 995 Enabled

Outgoing server settings

Server host Server port Use SSL
smtp.office365.com 587 Enabled

iCloud

Incoming server settings

Server host Type Server port Use SSL
imap.mail.me.com IMAP 993 Enabled

Outgoing server settings

Server host Server port Use SSL
smtp.mail.me.com 587 Enabled

AOL (including Verizon.net)

Incoming server

Server host Type Server port Use SSL
imap.aol.com IMAP 993 Enabled

Outgoing server

Server host Server port Use SSL
smtp.aol.com 465 Enabled

MSN

Incoming server settings

Server host Type Server port Use SSL
imap-mail.outlook.com IMAP 993 Enabled

Outgoing server settings

Server host Server port Use SSL
smtp-mail.outlook.com 587 Enabled

Yahoo!

Incoming server settings

Server host Type Server port Use SSL
imap.mail.yahoo.com IMAP 993 Enabled

Outgoing server settings

Server host Server port Use SSL
smtp.mail.yahoo.com 587 or 465 Enabled