---
title: "Adding Email Accounts"
slug: "managing-email-accounts"
updated: 2023-06-08T09:32:23Z
published: 2023-06-08T09:32:23Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.nexudus.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Adding Email Accounts

You add email accounts to each of your locations. When customers email one of the connected accounts, their message is autoamtically added to the relevant customer account in Nexudus.‌

To connect an email account you need to add the settings for incoming (used to receive emails) and outgoing (used to send emails) servers. We've added the server details of some of the most popular email providers at the end of this article for easy reference.

          Looking to connect a Gmail or Office365/Outlook account to Nexudus?

          

Check out our tutorials on [Adding Gmail Accounts](/v3/docs/adding-gmail-accounts) and [Adding Office365 Accounts](/v3/docs/adding-office365-accounts).

          Nexudus can only monitor email accounts that use the IMAP protocol.

          

Most email providers including Google and Outlook use this protocol.

Once you've added an email account to Nexudus, we will scan that account's inbox every 15 minutes for new messages. If any of the inbox messages includes an email address that matches a customer in your account, the message is automatically copied to the relevant customer account on the Admin Panel.‌

          Emails already exchanged between the connected email and customers aren't synced in Nexudus.

          

## Adding an Email Account in Nexudus

You need the email address and password of the email account you want to add in Nexudus. You'll also need the

1. Log in to [dashboard.nexudus.com](https://dashboard.nexudus.com/) if you aren't already.
2. Click [**CRM > Email accounts**](https://dashboard.nexudus.com/crm/emailAccounts).
3. Click **Add email account**.
4. Click on **Manual entry**.
5. Name the email account in the **Account name** field.
6. Select your **Location**.
7. Enable the **Active** toggle.
8. Enable the **Send a notification when new messages arrive** toggle if you want a specific email address to receive a notification whenever a message is synced. *This email address can be the same as the one you're going to connect to Nexudus or a different one.*
9. Add your email provider's *Incoming server* settings in the **Server host**, **Type**, **Server port**, and **SSL** details.

          You can find the details for your email provider below:

          

[iCloud](/v3/docs/managing-email-accounts#icloud) [AOL (including Verizon.net)](/v3/docs/managing-email-accounts#aol-including-verizonnet) [MSN](/v3/docs/managing-email-accounts#msn) [Yahoo!](/v3/docs/managing-email-accounts#yahoo)

1. Add the email address you want to connect and its password **Username** and **Password** fields.
2. Select a **Message deletion policy**.
3. Add your email provider's *Outgoing server* settings in the **Server host**, **Type**, **Server port**, and **SSL** details.

          You can find the details for your email provider below:

          

[iCloud](/v3/docs/managing-email-accounts#icloud) [AOL (including Verizon.net)](/v3/docs/managing-email-accounts#aol-including-verizonnet) [MSN](/v3/docs/managing-email-accounts#msn) [Yahoo!](/v3/docs/managing-email-accounts#yahoo)

1. Add the email address you want to connect and its password **Username** and **Password** fields.
2. Add a **Reply-to Email**.

*This email can be the same as the one you want to connect to Nexudus or a different email address. The email you define in this field is the address that will receive all messages sent by customers as an answer to your messages.*

1. Click the **Save Changes** button.

## Email Provider Server Details

We've listed the email server settings for the most popular email providers. You need to add the relevant provider's details in the corresponding fields on the Admin Panel.

### iCloud

#### Incoming server settings

| Server host | Type | Server port | Use SSL |
| --- | --- | --- | --- |
| **imap.mail.me.com** | **IMAP** | **993** | **Enabled** |

#### Outgoing server settings

| Server host | Server port | Use SSL |
| --- | --- | --- |
| **smtp.mail.me.com** | **587** | **Enabled** |

### AOL (including Verizon.net)

#### Incoming server

| Server host | Type | Server port | Use SSL |
| --- | --- | --- | --- |
| **imap.aol.com** | **IMAP** | **993** | **Enabled** |

#### Outgoing server

| Server host | Server port | Use SSL |
| --- | --- | --- |
| **smtp.aol.com** | **465** | **Enabled** |

### MSN

#### Incoming server settings

| Server host | Type | Server port | Use SSL |
| --- | --- | --- | --- |
| **imap-mail.outlook.com** | **IMAP** | **993** | **Enabled** |

#### Outgoing server settings

| Server host | Server port | Use SSL |
| --- | --- | --- |
| **smtp-mail.outlook.com** | **587** | **Enabled** |

### Yahoo!

#### Incoming server settings

| Server host | Type | Server port | Use SSL |
| --- | --- | --- | --- |
| **imap.mail.yahoo.com** | **IMAP** | **993** | **Enabled** |

#### Outgoing server settings

| Server host | Server port | Use SSL |
| --- | --- | --- |
| **smtp.mail.yahoo.com** | **587** or **465** | **Enabled** |