---
title: "Managing Event Tickets on Members Portal 5"
slug: "managing-event-tickets-on-members-portal-5"
updated: 2026-05-01T15:08:59Z
published: 2026-05-01T15:08:59Z
canonical: "help.nexudus.com/managing-event-tickets-on-members-portal-5"
stale: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.nexudus.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Managing Event Tickets on Members Portal 5

Customers can easily manage their event tickets from the **My Activity** section of the Members Portal.

Customers can **send tickets** if they need to resend a copy of their ticket to their email.

*For example, a customer accidentally deleted the email containing their event ticket.*

Customers can also **cancel tickets** if they can no longer attend the event.

*For example, a customer has a scheduling conflict and wants to give someone else the chance to attend.*

Want to prevent event ticket cancellations on the Members Portal?

You can easily **[disable event ticket cancellations](/v3/docs/preventing-customers-from-cancelling-event-tickets)** from the Admin Panel.

![ManagingEventTickets_MP5.png](https://cdn.document360.io/4f9a66c7-3dbb-4052-97d8-5439302e1512/Images/Documentation/ManagingEventTickets_MP5.png)

## Sending Event Tickets

Customers can resend tickets if they need another copy.

---

1. Log in to the Members Portal if you haven't already.
2. Open the drop-down menu next to your profile.
3. Select **My Activity**.
4. Select **Events**.
5. Click on **Send tickets** next to the ticket you'd like to resend.
6. Click **Yes, send tickets**.

---

All set! The customer will receive an email with another copy of their ticket.

## Cancelling Event Tickets

Customers can cancel their event tickets from the Members Portal if plans change.

---

1. Log in to the Members Portal if you haven't already.
2. Open the drop-down menu next to your profile.
3. Select **My Activity**.
4. Select **Events**.
5. Click on **Cancel Ticket** next to the ticket you'd like to cancel.
6. Click **Yes, cancel ticket**.

---

All set! The ticket has been cancelled.