---
title: "Managing Help Desk Requests"
slug: "managing-help-desk-requests"
updated: 2025-01-10T17:06:43Z
published: 2025-01-10T17:06:43Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.nexudus.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Managing Help Desk Requests

You can access the Help-desk section directly from the navigation menu on the Admin Panel.

All **Open** help-desk requests are displayed by default. You can filter help-desk requests to view closed requests, critical requests, or all the requests in your location to:

- [Reply to help-desk requests](/v3/docs/managing-help-desk-requests#replying-to-a-helpdesk-message)
- [Close help-desk requests](/v3/docs/managing-help-desk-requests#closing-a-helpdesk-request)
- [Delete help-desk requests](/v3/docs/managing-help-desk-requests#deleting-a-helpdesk-request)

          Admin users also need a **customer account** to answer help-desk messages.

          

If your admin doesn't already have a customer account, follow our tutorial on [Creating Customer Accounts for Admin Users](/v3/docs/creating-customer-accounts-for-admin-users).

---

## Replying to help-desk requests

1. Log in to [dashboard.nexudus.com](https://dashboard.nexudus.com/) if you aren't already.
2. Click on **Help-desk** in the navigation menu.
3. Click on the message that you want to reply to.
4. Add your reply in the text field next to your name.
5. Select a priority level for the request.

![HelpDeskReply](https://cdn.document360.io/4f9a66c7-3dbb-4052-97d8-5439302e1512/Images/Documentation/HelpDeskReply.png)

1. Attach any images you want to share.
2. Click on **Reply to customer**.

Your message should appear in the thread. To immediately close the request, toggle on **This help request is resolved** and click **Save Changes**.

![HelpDeskResponseClosed](https://cdn.document360.io/4f9a66c7-3dbb-4052-97d8-5439302e1512/Images/Documentation/HelpDeskResponseClosed.png)

---

## Closing Help-desk requests

Once a help-desk request is solved, you can close it in a few clicks.

1. Log in to [dashboard.nexudus.com](https://dashboard.nexudus.com/) if you aren't already.
2. Click on **Help-desk** in the navigation menu.
3. Click on the relevant help-desk request.
4. Toggle on **This help request is resolved**.
5. Click the **Save Changes** button.

All set! You've closed your selected help-desk request.

---

## Deleting Help-desk requests

You also have the option to delete any open or closed help-desk request.

          

You cannot recover deleted records in Nexudus.

          

1. Log in to [dashboard.nexudus.com](https://dashboard.nexudus.com/) if you aren't already.
2. Click on **Help-desk** in the navigation menu.
3. Tick the checkbox next to every record you want to delete.
4. Click on **Delete xx record(s)** in the *Bulk actions* menu.
5. Click **Yes, do it** to confirm.

The records you've selected should be deleted within a few seconds.