---
title: "Messaging Customers"
slug: "messaging-customers"
updated: 2024-02-23T18:25:01Z
published: 2024-02-23T18:25:01Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.nexudus.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Messaging Customers

You can directly communicate with your customers by:

- [Sending them a message](/v3/docs/messaging-customers#sending-a-message)
- [Sending them a message macro](/v3/docs/messaging-customers#sending-a-message-macro)
- [Emailing them](/v3/docs/messaging-customers#emailing-customer)

---

## Sending a Message

You can send a direct message to any of your customers via the CRM tab in their account. They will receive your message via email within a few minutes.

1. Log in to [dashboard.nexudus.com](https://dashboard.nexudus.com/) if you aren't already.
2. Click [**Operations > Members and contacts**](https://dashboard.nexudus.com/operations/coworkers).
3. Click on the relevant customer.
4. Click **CRM > Messages**.
5. Click **Send message**.
6. Add a **Subject**.
7. Add your **Message**.
8. Click **Send message**.

---

## Sending a Message Macro

You can also send one of your [message macros](/v3/docs/message-macros) directly to a customer. You can edit the macro's subject and message to tweak the macro's content on the fly. They will receive your message via email within a few minutes.

1. Log in to [dashboard.nexudus.com](https://dashboard.nexudus.com/) if you aren't already.
2. Click [**Operations > Members and contacts**](https://dashboard.nexudus.com/operations/coworkers).
3. Click on the relevant customer.
4. Click **CRM > Messages**.
5. Click **Send message**.
6. Select a **Message macro**.
7. Edit the message macro's **Subject** and **Message** as needed.
8. Click **Send message**.

---

## Emailing Customers

You can also directly email any customer by clicking on the mail icon next to their name in the **Members & contacts** list.

![Customer_EmailIcon1](https://cdn.document360.io/4f9a66c7-3dbb-4052-97d8-5439302e1512/Images/Documentation/Customer_EmailIcon%281%29.png)

Clicking on the icon will pop up a new window from your device's **Inbox** to let you draft your email to the customer.

          The sender will always be the account logged in to your device's **Inbox** by default.