---
title: "Partially Refunding Invoices"
slug: "partially-refunding-invoices"
updated: 2024-10-09T17:26:28Z
published: 2024-10-09T17:26:28Z
---
> ## Documentation Index
> Fetch the complete documentation index at: https://help.nexudus.com/llms.txt
> Use this file to discover all available pages before exploring further.
# Partially Refunding Invoices
You can partially refund any paid {{variable.invoices}} by refunding one or more items, also known as {{variable.invoice}} lines. It's useful in scenarios where you've misinvoiced specific items.
*For example, you invoiced a {{variable.customer}} for a {{variable.booking}} and accidentally overcharged them on several {{variable.products}}, but the rest of their purchases were properly invoiced.*
You can refund each {{variable.invoice}} line in full or add a specific amount you'd like to refund.
:::(info) (All refunds automatically generate a credit note.)
A refund credit note is just a record of the refund transaction designed to balance the customer's ledger. It does not give {{variable.customers}} any type of credit that they can use to make purchases after you've refunded them.
:::
:::(warning) ({{variable.Customers_CAP}} can only be refunded using the same payment method they used to pay for the {{variable.invoice}}.)
If they paid through a payment gateway, refunding them in {{variable.Nexudus}} will also automatically trigger the refund via the gateway.
If they paid using any other payment method, such as direct debit, refunding them in {{variable.Nexudus}} won't trigger a refund via the payment provider. This means that you'll also need to manually issue the actual refund through your account with that provider.
*For example, to fully refund an {{variable.invoice}} paid via {{variable.GoCardless}}, you'll need to refund the {{variable.invoice}} on the {{variable.AdminPanel}} and then manually send the refund through your {{variable.GoCardless}} account.*
:::
* * *
{height="" width=""}
1. {{snippet.FirstStepProcedure}}
2. {{variable.CLICK}} {{variable.Invoices_Link}}.
3. {{variable.CLICK_ON}} the {{variable.invoice}} you want to partially refund.
4. {{variable.TICK}} the checkbox next to every {{variable.invoice}} line you'd like to refund.
6. {{variable.ADD}} the amount you'd like to refund for each selected line.
6. {{variable.SELECT}} the **Payment method** for the refund.
*If you want to issue a refund via a payment gateway, the payment method you pick must match the gateway used to pay for the {{variable.invoice}}.*
7. Check the refund breakdown to make sure you're refunding the intended amount.
8. {{variable.CLICK_ON}} **Complete refund** and then **Refund now**.
* * *
You've successfully issued a partial refund for the {{variable.invoice}}. Repeat the process for other {{variable.invoices}} you want to refund. The refund value appears under each refunded item's *Sub total*.
:::(error) (If the selected payment method isn't a manual payment or a payment gateway, remember you still need to manually issue the refund through the selected method outside of {{variable.Nexudus}}.)
:::