Preventing customers from canceling event tickets

You can easily prevent customers from canceling their ticket purchases from the Members Portal in a few clicks on the Admin Panel.

This solution is ideal if you get a lot of cancelations that negatively impact the planning for your events. If you prevent ticket cancelations on the Members Portal, your customers will need to reach out to an admin to cancel their purchase and get a refund.

This restriction applies to all customers and all events by default.

You cannot apply this restriction to a specific group of customers or a select few events.

Log in to dashboard.nexudus.com if you aren't already.
Click Settings > Modules > Events.
Toggle off Allow customers to cancel event tickets.
Click Save settings.

All set! The option to cancel event tickets from the Members Portal is now inactive. If your customers need to cancel their ticket purchase, they'll need to reach out to one of your admins who'll be able to cancel and refund the tickets for them.

Want to give your customers the option to cancel event ticket purchases again?

You can easily reverse this change by activating the toggle you've just disabled.