---
title: "Reminders"
slug: "reminders"
updated: 2026-04-08T11:08:01Z
published: 2026-04-08T11:08:07Z
canonical: "help.nexudus.com/reminders"
stale: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.nexudus.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Reminders

## What are {{variable.Reminders_CAP}}?
Reminders are automated email notifications that you can send to different {{glossary.customer subgroups}} when an event, also known as a trigger, happens in {{variable.Nexudus}}. 

{{variable.Reminders_CAP}} are a great tool to automate part of your customer communications and streamline your operations. 

We've listed some {{variable.reminder}} scenarios below: 

* *Sending a message and a discount to your customers on their birthday.*
* *Collect feedback from customers just after their booking or several days later.*
* *Remind members 3 days ahead of time that their plan will automatically renew.*
* *Let your all your customers know that your space will stay open or closed during public holidays*. 
* *Remind customers to come pick up their deliveries if they don't collect them within a week.*
* *Share the onboarding process with new members 7 days before the start of their contract.*
* *Let an admin know member contracts are ending 30 days before the cancellation date.*

## How {{variable.Reminders_CAP}} Work 
All reminders have three main components:

#### A Message 
This is simply the *canned message* that you want to include in the email reminder that your users will receive.
The *canned message* you select is simply a [{{variable.messagemacro}}](https://help.nexudus.com/v3/docs/message-macros){target="_blank"}. The macro acts as a template that you can customize with message tokens such as the {{variable.user}}'s name or their current plan. 

#### A Trigger
The trigger is a condition that needs to be met for the reminder to be sent to the user. Reminders have a set list of triggers you can choose from. 
:::(Info) (All reminders are sent either **shortly after the trigger event happens** or at **8a.m. your local time** if the reminder is time-bound.)
![Reminders_TimeNote](https://cdn.document360.io/4f9a66c7-3dbb-4052-97d8-5439302e1512/Images/Documentation/Reminders_TimeNote.png){height="" width=""}
:::

The triggers currently available are:

{{snippet.ReminderTriggers}}

#### A group of customers
The user subset is simply the group of users who should receive the reminder. 
{{variable.Reminders_CAP}} can be sent to: 

{{snippet.RemindersAudience_List}}

You can also choose to send {{variable.reminders}} to a specific email address via the **Audience** tab.

## {{variable.Reminders_CAP}} & Networks 
Reminders are location-specific unless you create them in a network location and enable the {{variable.SendToAllLocationsWithin_Field}} toggle.