---
title: "Requesting Identity Checks"
slug: "requesting-identity-checks"
updated: 2026-02-11T10:20:58Z
published: 2026-02-11T10:20:58Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.nexudus.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Requesting Identity Checks

You can easily verify customer identities and addresses by requesting identity checks in the **CRM** section of the Admin Panel.

You can choose to verify a customer's **identity** through [Stripe Identity](/v3/docs/stripe-identity) or by manually reviewing their documents on the Admin Panel. Currently, you can only verify a customer's **address** by manually reviewing their documents.

---

1. Log in to [dashboard.nexudus.com](https://dashboard.nexudus.com/) if you aren't already.
2. Go to [**CRM > Identity checks**](https://dashboard.nexudus.com/crm/coworkerIdentityChecks).
3. Select **Request identity check**.
4. Select the **Customer** whose identity you'd like to verify.
5. Under **Select type**, select whether you'd like to request an **Identity check** only, and **Address check** only, or both an **Address and Identity check**.
6. If you're requesting an address check, under **Select how you would like to check proof of address**, select **Manual**.

Currently you can only manually review address checks.

1. Under **Let your customers know which documents you accept as proof of address**, list the documents you accept as proof of address.

Customers can only upload one document per request.

If you require multiple documents, you'll need to make a separate request for each one.

We'll save your instructions so you can simply click Reuse previous list next time.

1. If you're requesting an identity check, under **Select how you'd like to check proof of identity**, select **Manual** or **Stripe Identity**.

You'll need to turn on the integration to use [Stripe Identity](/v3/docs/stripe-identity).

1. If you're requesting a **manual** identity check, under **Let your customers know which documents you accept as proof of identity**, list the documents you accept as proof of identity.

Customers can only upload one document per request.

If you require multiple documents, you'll need to make a separate request for each one.

We'll save your instructions so you can simply click Reuse previous list next time.

1. Click the **Save Changes** button.

---

All set! Your customer will receive an email with a link to complete their address and identity check.

If you requested an identity check through Stripe Identity, you don't need to action anything. Stripe will notify you when the identity check is complete.

If you requested a manual identity or address check, you'll receive an email when the customer has uploaded their documents. You can then [review their documents](/v3/docs/reviewing-identity-checks) on the Admin Panel.