---
title: "Reviewing Identity Checks"
slug: "reviewing-identity-checks"
updated: 2026-02-11T10:21:15Z
published: 2026-02-11T10:21:15Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.nexudus.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Reviewing Identity Checks

If you requested an identity check through [Stripe Identity](/v3/docs/stripe-identity), you don't need to manually review customers' documents.

Stripe will notify you when the identity check is complete.

When you [request an identity or address check](/v3/docs/requesting-identity-checks), you'll receive an email when customers upload their documents. You can easily review these documents in the **CRM** section of the Admin Panel. .

---

1. Log in to [dashboard.nexudus.com](https://dashboard.nexudus.com/) if you aren't already.
2. Go to [**CRM > Identity checks**](https://dashboard.nexudus.com/crm/coworkerIdentityChecks).
3. Click on the relevant identity or address check.
4. Review the uploaded documents.
5. Select **Mark as verified** or **Mark as rejected**.
6. If you're **rejecting** the documents, add **Rejection notes** to share with the customer.

Customers will be able to view your rejection notes on the Members Portal.

1. Click **Yes, do it**.

---

All set! Customers will receive an email notifying them of the outcome of their identity or address check.

If you **rejected** the identity or address check, customers can view your rejection notes and reupload their documents on the Members Portal.

If you **approved** the identity or address check, you can [download identity check documents](/v3/docs/downloading-identity-check-documents) to keep a local copy for your records.