---
title: "Sending GoCardless Requests to Customers"
slug: "sending-gocardless-requests-to-customers"
updated: 2024-01-30T17:01:52Z
published: 2024-01-30T17:01:52Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.nexudus.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Sending GoCardless Requests to Customers

Once GoCardless is an enabled payment method in your location and the option is enabled in every customer account, you can send direct debit mandate requests to your customer. You can do this in a few clicks on the Admin Panel.

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1. Log in to [dashboard.nexudus.com](https://dashboard.nexudus.com/) if you aren't already.
2. Click [**Operations > Members and contacts**](https://dashboard.nexudus.com/operations/coworkers).
3. Tick the checkbox next to every customer who should receive the GoCardless request.
4. Select **Send Direct Debit request email** in the *Bulk actions* menu.
5. Click **Yes, do it** to confirm.

---

All the selected customers should receive an email notification prompting them to add their bank details and authorize the direct debit mandate from GoCardless.

          Your customers and their banks must accept the direct debit mandate request before you can start receiving their payments through GoCardless.