---
title: "Sending Messages on Members Portal 5"
slug: "sending-messages-on-members-portal-5"
updated: 2026-09-10T14:58:39Z
published: 2026-09-10T14:58:39Z
canonical: "help.nexudus.com/sending-messages-on-members-portal-5"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.nexudus.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Sending Messages on Members Portal 5

Customers can easily send each other direct messages on the Members Portal.

Message recipients must have a published directory profile to receive messages.

If customers know the name of the person they want to message, they can send the message directly from their mailbox. They can also send messages [from another customer's directory profile](/v3/docs/sending-messages-on-members-portal-5#sending-messages-from-the-directory).

## Sending messages from the mailbox

Customers can send messages directly from their mailbox if they know the name of the person they'd like to contact.

![SendingMessagesfromInbox_MP5.gif](https://cdn.document360.io/4f9a66c7-3dbb-4052-97d8-5439302e1512/Images/Documentation/SendingMessagesfromInbox_MP5.gif)

---

1. Log in to the Members Portal if you haven't already.
2. Click the mailbox icon.

![MailIcon_MP5.png](https://cdn.document360.io/4f9a66c7-3dbb-4052-97d8-5439302e1512/Images/Documentation/MailIcon_MP5.png)

1. Click **Send a message**.
2. Under **Send to**, click **Everyone in this group**.
3. Search the name of the person you'd like to message.

Can't find who you're looking for?

Your recipient must have a published directory profile for you to send them a direct message.

1. Select the name of the person you'd like to message.
2. Add the **Subject** of your message.
3. Add your **Message**.
4. Add **Attachments** if necessary.

You can add a maximum of 5 files of up to 10 MB each.

1. Toggle on **Instant delivery** if you'd like your recipient to receive their message immediately.
2. Click **Start discussion**.

---

All set! The message has been sent.

Customers will see a red badge on their mailbox icon when they receive a response or new message.

![MailIconNewMessage_MP5.png](https://cdn.document360.io/4f9a66c7-3dbb-4052-97d8-5439302e1512/Images/Documentation/MailIconNewMessage_MP5.png)

## Sending messages from the directory

Customers can also message each other from their directory profiles.

![SendingMessagesFromTheDirectory_MP5.gif](https://cdn.document360.io/4f9a66c7-3dbb-4052-97d8-5439302e1512/Images/Documentation/SendingMessagesFromTheDirectory_MP5.gif)

---

1. Log in to the Members Portal if you haven't already.
2. Click **Community**.
3. Select **Directory**.
4. Click the envelope icon on the profile of the person you'd like to message.
5. Add the **Subject** of your message.
6. Add your **Message**.
7. Add **Attachments** if necessary.

You can add a maximum of 5 files of up to 10 MB each.

1. Toggle on **Instant delivery** if you'd like your recipient to receive their message immediately.
2. Click **Start discussion**.

---

All set! The message has been sent.

Customers will see a red badge on their mailbox icon when they receive a response or new message.

![MailIconNewMessage_MP5.png](https://cdn.document360.io/4f9a66c7-3dbb-4052-97d8-5439302e1512/Images/Documentation/MailIconNewMessage_MP5.png)