---
title: "Sending Stripe Direct Debit Requests"
slug: "sending-stripe-direct-debit-requests"
updated: 2022-04-19T11:31:12Z
published: 2022-04-19T11:31:13Z
canonical: "help.nexudus.com/sending-stripe-direct-debit-requests"
stale: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.nexudus.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Sending Stripe Direct Debit Requests

Once [Stripe Direct Debit is an enabled payment method](/v3/docs/enabling-stripe-direct-debit) in your location, you need to send direct debit mandate requests to your customer. You can do this in a few clicks on the Admin Panel.

---

1. Log in to [dashboard.nexudus.com](https://dashboard.nexudus.com/) if you aren't already.
2. Click [**Operations > Members and contacts**](https://dashboard.nexudus.com/operations/coworkers).
3. Tick the checkbox next to every customer who should receive the email request.
4. Select **Send Direct Debit request email** in the *Bulk Actions* menu.
5. Click **Yes, do it** to confirm.

---

All the selected customers should receive an email notification prompting them to add their bank details and authorize the direct debit mandate from Stripe Direct Debit.

          Your customers **and** their banks must accept the direct debit mandate request before you can start receiving any payments from them through Stripe Direct Debit.