---
title: "Stripe Direct Debit"
slug: "stripe-direct-debit"
updated: 2023-11-28T16:17:26Z
published: 2023-11-28T16:17:26Z
canonical: "help.nexudus.com/stripe-direct-debit"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.nexudus.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Stripe Direct Debit

## What is Stripe Direct Debit?
Stripe Direct Debit is a direct debit payment method that let you collect invoice payments for UK customers through a direct debit mandate. 
:::(Info) ()
**Country Availability**
*United Kingdom*

**Processing Time** 
*3 to 6 business days*
{{variable.MoreInformation}} [Stripe Direct Debit Timing](https://stripe.com/docs/payments/payment-methods/bacs-debit#timing){target="_blank"}.
:::


## How Stripe Direct Debit Works 

The setup process to use Stripe Direct Debit as a payment method in your space is simple:

**1. Open a Stripe account**
**2. Enable Stripe Direct Debit as a payment method in Nexudus**
**3. Send Stripe Direct Debit signup requests to customers through Nexudus**

Once you send customers the signup request, they will be able to add their bank details and complete the Stripe Direct Debit mandate request.

{{variable.MoreInformation}} [Enabling Stripe Direct Debit](/v3/docs/enabling-stripe-direct-debit){target="_blank"}.

:::(info) (Customers and their banks must accept the direct debit mandate request before you can start receiving any payments from them through Stripe Direct Debit.)
:::
:::(warning) (Stripe Direct Debit payments take at least 3 business days to be fully settled.)
If a customer is invoiced on the 1st of the month and their invoice becomes due on the 4th, you won't receive payments before the 7th at the earliest.
:::

## Stripe Direct Debit Refunds 
Refunding invoices originally paid through Stripe Direct Debit is always a **two-step process**: 

**1. Recording the refund in Nexudus**

 You should start by [recording the refund](https://help.nexudus.com//v3/docs/refunding-invoices){target="_blank"} in Nexudus. Refunding the customer helps you keep track of the refund in Nexudus, but it won't trigger any actual refund through Stripe Direct Debit. 

**2. Sending the refund through Stripe Direct Debit**

Once you've recorded the refund in Nexudus, you should also [manually refund your customer through Stripe Direct Debit](https://stripe.com/docs/payments/payment-methods/bacs-debit#refunds){target="_blank"} for the same amount you've refunded in Nexudus. This second step is crucial, as the customer won't receive their refund until you send it through Stripe Direct Debit.



## Stripe Direct Debit Failed Payments

If a Stripe Direct Debit payment fails and you'd like to trigger a new payment request in Nexudus, all you need to do is edit the invoice reference. 
:::(Info) (Why do you need to edit your invoice reference?)
All your issued invoices have a unique *idempotency key* that payment providers use to identify each payment request. Once this key is used to request a payment, it can't be reused to prevent duplicate payments. 

Editing your invoice reference effectively generates a new *idempotency key* and allows Stripe Direct Debit to trigger second payment request for the same invoice. 
:::

You can edit your invoice reference by opening the invoice and then clicking on the reference itself. 
:::(Error) (Do not edit the invoice **number** itself.)
 Editing the invoice number will shut down automated invoicing and require support to reset your invoice sequence for you to be able to issue invoices again.
:::
![image.png](https://cdn.document360.io/4f9a66c7-3dbb-4052-97d8-5439302e1512/Images/Documentation/image%28604%29.png){height="" width=""}

For example, if your invoice reference is **INV-0136**, change the reference to **INV-0136*** or **INV-0136*New*** and then click **Save changes**. 

Once you've edited the invoice reference, Stripe Direct Debit will automatically try to collect payment for the invoice, based on the standard processing times that apply. 



:::(Warning) (In some rare instances, payments initially approved by the customer's bank and marked as **Paid out** in Stripe Direct Debit are rejected once the payment is fully settled. )

In this instance, you'll receive a failed payment notification from Stripe Direct Debit, but the invoice will remain **Paid** in Nexudus. 

To fix the issue and receive payment, you need to [cancel the failed invoice](https://help.nexudus.com//v3/docs/cancelling-paid-invoices){target="_blank"} and then [issue a new invoice](https://help.nexudus.com//v3/docs/adding-invoices){target="_blank"} to trigger a new payment request.
:::