---
title: "Submitting Help Desk Requests"
slug: "submitting-help-desk-requests"
updated: 2026-05-01T14:57:47Z
published: 2026-05-01T14:57:47Z
stale: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.nexudus.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Submitting Help Desk Requests

Customers can easily submit help desk requests from the **Help & support** section of the Members Portal.

![SubmittingHelpDeskRequests_MP5.png](https://cdn.document360.io/4f9a66c7-3dbb-4052-97d8-5439302e1512/Images/Documentation/SubmittingHelpDeskRequests_MP5.png)

---

1. Log in to the Members Portal if you haven't already.
2. Open the drop-down menu next to your icon.
3. Click **Help & support**.
4. Click **Help desk**.
5. Click **Request help**.
6. Select a **Department**.

You can [add help desk departments](/v3/docs/adding-help-desk-departments) on the Admin Panel.

1. Add a **Subject**.
2. Add a **Message**.
3. Add any **Attachments** if necessary.
4. Click **OK**.

---

All set! The help-desk request has been submitted.

Admins designated as help desk mangers will receive an email notification when a customer submits a help desk request to their department. They can [respond](/v3/docs/managing-help-desk-requests) from the **Help Desk** section on the Admin Panel.

Customers will receive an email notification when you respond to their help desk request and can continue the conversation from the **Help Desk** section of the Members Portal.