---
title: "Support"
slug: "support"
updated: 2026-05-01T13:01:25Z
published: 2026-05-01T14:46:04Z
canonical: "help.nexudus.com/support"
stale: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.nexudus.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Support

You can offer support to your {{variable.customers}} directly from the {{variable.MembersPortal}} through **FAQs** and the **Help Desk**. 

![HelpDeskSection_MP5](https://cdn.document360.io/4f9a66c7-3dbb-4052-97d8-5439302e1512/Images/Documentation/HelpDeskSection_MP5.png){height="" width=""}


## FAQs
**FAQs** are articles you publish addressing {{variable.customers}}' frequently asked questions. 

*For example, "What are your opening hours?"*

{{variable.Customers_CAP}} should check the FAQs for answers to common questions. They can access the FAQ section directly or ask the AI Agent. 

For more information, check out [FAQs on Members Portal 5](/v3/docs/faqs-on-members-portal-5){target=`_blank`}. 

## Help Desk
The **Help Desk** lets {{variable.customers}} send you a direct message if they have specific questions not addressed by the FAQs or need help with an urgent issue. 

*For example, "The Wifi isn't working in my office. Can you help?"*

You'll receive a notification whenever a {{variable.customer}} submits a help desk request and can respond directly from the {{variable.AdminPanel}}.  

For more information, check out [Help Desk on Members Portal 5](/v3/docs/help-desk-on-members-portal-5){target=`_blank`}.