---
title: "Surveys"
slug: "surveys"
updated: 2024-01-10T10:49:00Z
published: 2024-01-10T10:49:00Z
canonical: "help.nexudus.com/surveys"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.nexudus.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Surveys

## What Are {{variable.Surveys_CAP}}?
{{variable.Surveys_CAP}} are designed to help you collect and use {{variable.customer}} feedback. You define a set of questions and send them to a set of {{variable.customers}} via email to collect their answers. Using {{variable.surveys}} helps you gather insight and develop business strategies based on {{variable.customer}} feedback. 

*For example, you can survey members every three months to check if they are happy with their current plan and identify areas of improvement in your space.* 

## How {{variable.Surveys_CAP}} Work
You first create a {{variable.survey}} structure. Once you have that structure, you can add your [qualitative or quantitative questions](/v3/docs/surveys#whats-the-difference-between-qualitative-and-quantitative-questions) based on the feedback you're trying to get from {{variable.customers}}. {{variable.Surveys_CAP}} can then be sent straight away or automated and sent on a regular basis. 

You can send your {{variable.surveys}} to: 

* All {{variable.customers}}
* All contacts
* All members 
* All members signed up to specific plans 


## Survey Questions Type
### Date
{{variable.Customers_CAP}} answer the question by clicking on the calendar icon and selecting the relevant date from the pop-up calendar.

![datequestionexample.png](https://cdn.document360.io/4f9a66c7-3dbb-4052-97d8-5439302e1512/Images/Documentation/datequestionexample.png){height="" width=""}

### File
{{variable.Customers_CAP}} answer the question by uploading any type of file under 5MB.


![filequestionexample.png](https://cdn.document360.io/4f9a66c7-3dbb-4052-97d8-5439302e1512/Images/Documentation/filequestionexample.png){height="" width=""}
:::(Info) (Make sure you specify the file format in the question if you expect a specific one.)
*For example, if you only want PDF files, add that specification in the question's description.* 
:::

### Long text
{{variable.Customers_CAP}} answer the question by adding one or multiple paragraphs. This type doesn't have a character limit.

![longtextquestionexample.png](https://cdn.document360.io/4f9a66c7-3dbb-4052-97d8-5439302e1512/Images/Documentation/longtextquestionexample.png){height="" width=""}

### Options menu
{{variable.Customers_CAP}} answer the question by selecting one of the options you've defined. 

![dropdownquestionexample.png](https://cdn.document360.io/4f9a66c7-3dbb-4052-97d8-5439302e1512/Images/Documentation/dropdownquestionexample.png){height="" width=""}

You add options by typing a possible answer and pressing *Enter* before adding the next one. You can also let them select multiple answers by ticking *Let users select more than one option*.

![SurveyOptions-Example.png](https://cdn.document360.io/4f9a66c7-3dbb-4052-97d8-5439302e1512/Images/Documentation/SurveyOptions-Example.png){height="" width=""}

### Text
{{variable.Customers_CAP}} answer the question by adding a single line of text. This type doesn't have a character limit. 

![textquestionexample.png](https://cdn.document360.io/4f9a66c7-3dbb-4052-97d8-5439302e1512/Images/Documentation/textquestionexample%281%29.png){height="" width=""}

### Yes/No
{{variable.Customers_CAP}} answer the question by selecting YES or NO from a drop-down list.

![booleanquestionexample.png](https://cdn.document360.io/4f9a66c7-3dbb-4052-97d8-5439302e1512/Images/Documentation/booleanquestionexample%281%29.png){height="" width=""}

* * *
## FAQ
### What's the difference between qualitative and quantitative questions? 
Simply put, quantitative questions help you measure something while qualitative questions are designed to understand the reasoning behind something.  

***How would you rate your current membership on a scale from 1 to 10?** is quantitative because it prompts a rating to help you measure overall {{variable.customer}} satisfaction.*

***'How could we improve your experience as a member?'** is qualitative because it prompts feedback that you can cross-reference to find similarities.*

### Can I publish {{variable.surveys}} on the {{variable.MembersPortal}}? 
No, surveys can only be sent to {{variable.customers}} via email. However, you can automate when {{variable.customers}} receive your {{variable.surveys}} and have them sent to {{variable.customers}} on a regular basis. 

{{variable.MoreInformation}} [Sending Surveys](/docs/sending-surveys){target=`_blank`}.