---
title: "Transferring Users with PaperCut Bridge"
slug: "transferring-users-with-papercut-bridge"
updated: 2026-02-03T18:08:00Z
published: 2026-02-03T18:08:00Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.nexudus.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Transferring Users with PaperCut Bridge

Using the Credits Only [pricing model](/v3/docs/papercutbridge-pricing-examples)?

You don't need to manually transfer customers. Customers will be automatically transferred to PaperCut when you [give them printing credits](/v3/docs/managing-printing-credits).

**Suspended** customers are never transferred to PaperCut.

If a customer has more than one account using the **same email address** in Nexudus, they're treated as **one customer in PaperCut**.

Only **one customer account** is connected to PaperCut, also known as the **preferred account**.

Nexudus automatically selects the oldest active individual customer account. If a customer doesn't have an individual account, Nexudus will transfer their company account.

*For example, a customer with both an individual and a company account will have their individual account as their preferred account. If they have multiple individual customer accounts, the oldest active account will be their preferred account.*

If customers have printing credits in multiple Nexudus accounts, they're all transferred to the user account in PaperCut. All pay-per-print charges are automatically invoiced to the preferred customer in Nexudus.

Customers must log in to PaperCut using their preferred account's password and PIN code.

PaperCut Bridge automatically adds and removes PaperCut users based on their level of access every few minutes.

When you first enable the integration, you can easily transfer all or certain groups of your customers to PaperCut through the [Bulk edit tool](/v3/docs/transferring-users-with-papercut-bridge#transferring-users-in-bulk).

You can also transfer customers [individually](/v3/docs/transferring-users-with-papercut-bridge#transferring-users-individually).

## Transferring Users in Bulk

You can easily give all or certain groups of customers access to PaperCut in a few clicks on the Admin Panel.

The PaperCut Bridge integration doesn't support aliases (emails with the "+" character).

---

1. Log in to [dashboard.nexudus.com](https://dashboard.nexudus.com/) if you aren't already.
2. Go to [**Settings > Bulk edit**](https://dashboard.nexudus.com/settings/bulkEdit).
3. Under **Record type**, select customers.
4. Under **Apply changes to**, select the customers you want to have printing access.
5. Under **Options > Printing**, enable **Unrestricted user in PaperCut** if you're using the **Pay-per-print Only** or **Credits & Pay-per-print** [pricing model](/v3/docs/papercutbridge-pricing-examples).
6. Enable **Free unlimited printing via PaperCut** if you're using the **Free Unlimited Printing** [pricing model](/v3/docs/papercutbridge-pricing-examples).
7. Click **Apply changes**.

---

All set! Your customers should begin to appear in your user list on the PaperCut admin panel in a few moments.

If you're using the **Pay-per-print Only** or **Free Unlimited Printing** models, your customers can begin printing immediately.

If you're using the **Credits & Pay-per-print** pricing model, the next step is to [give credits to customers](/v3/docs/managing-printing-credits) so they can start printing.

## Transferring Users Individually

You can easily give new customers access to PaperCut individually in a few clicks on the Admin Panel.

---

1. Log in to [dashboard.nexudus.com](https://dashboard.nexudus.com/) if you aren't already.
2. [**Operations > Members and contacts**](https://dashboard.nexudus.com/operations/coworkers).
3. Select the customer who needs access.
4. Click **Account > Integrations & Services**.
5. Toggle on **Free unlimited printing** if you're using the **Free Unlimited Printing** [pricing model](/v3/docs/papercutbridge-pricing-examples).
6. Toggle on **Unrestricted user in PaperCut** if you're using the **Pay-per-print Only** or **Credits & Pay-per-print** [pricing model](/v3/docs/papercutbridge-pricing-examples).
7. Click the **Save Changes** button.

---

All set! Your customer should appear in your user list on the PaperCut admin panel in a few minutes.

If you're using the **Pay-per-print Only** or **Free Unlimited Printing** models, your customer can begin printing immediately.

If you're using the **Credits & Pay-per-print** pricing model, the next step is to [give credits to your customer](/v3/docs/managing-printing-credits) so they can start printing.