---
title: "Troubleshooting Quickbooks Online"
slug: "troubleshooting-quickbooks-online"
updated: 2024-01-11T18:06:26Z
published: 2024-01-11T18:06:26Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.nexudus.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshooting Quickbooks Online

We've listed some common QuickBooks Online transfer errors, their cause, and how to fix them:

- [Unauthorized-401](/v3/docs/troubleshooting-quickbooks-online#unauthorized401)
- [String length specified does not match the supported length.](/v3/docs/troubleshooting-quickbooks-online#validation-exception-was-throwndetailsstring-length-specified-does-not-match-the-supported-length)
- [Enter a transaction amount to continue.](/v3/docs/troubleshooting-quickbooks-online#validation-exception-was-throwndetailsbusiness-validation-error-enter-a-transaction-amount-to-continue)

          Can't find a troubleshooting entry for your error?

          

You can always [contact support](https://help.nexudus.com/docs/contacting-support) to have our team investigate and find a solution.

---

## Unauthorized-401

![QBOError_Unauthorized401](https://cdn.document360.io/4f9a66c7-3dbb-4052-97d8-5439302e1512/Images/Documentation/QBOError_Unauthorized401.png)

### What it means

The connection between Nexudus and QuickBooks Online was lost at some point. The disconnection can can be caused by a number of actions, including:

- Changing the password of your QuickBooks Online account
- Moving your QuickBooks Online organization

### How to fix the error

You can easily reconnect the two platforms via the Admin Panel.

1. Go to [**Settings > Integrations > Quickbooks Online**](https://dashboard.nexudus.com/settings/integrations/quickbooks).
2. Click on **Reconnect**.
3. Log in to your QuickBooks Online account.

---

## Validation Exception was thrown.Details:String length specified does not match the supported length.

![QBOError_StringLengthMax](https://cdn.document360.io/4f9a66c7-3dbb-4052-97d8-5439302e1512/Images/Documentation/QBOError_StringLengthMax.png)

### What it means

The name of one or more invoice lines is over the QuickBooks Online 100 characters limit.

### How to fix the error

Check your invoice's lines and make sure none of them is over 100 characters before trying to transfer the invoice again.

---

## Validation Exception was thrown.Details:Business Validation Error: Enter a transaction amount to continue.

### What it means

The invoice has a 0 value because all its line items are free. This doesn't apply to invoices that have been fully discounted or credited as long as all the discounted line items had a positive value.

### How to fix the error

You cannot transfer invoices that only include null or free invoice lines.

---