Understanding Invoice Dates
  • 25 Nov 2022
  • 1 Minute to read

Understanding Invoice Dates

Every invoice you issue includes up to 3 dates:

  1. A Period on invoices that include plans
  2. A Date on all invoices.
  3. A Due on date on all invoices



The Period defines the billing period covered by the invoice if it includes one or more plans. It starts on the customer's contract billing day and ends based on the contract's default billing period.

You can edit the Period dates on any invoice without affecting the related plan and contract dates.


The invoice Date defines when you issued the invoice.

It defaults to the current date for invoices that you issue manually or invoices that we automatically issue when customers make purchases and pay for them through the Members Portal.

It defaults to the contract's billing day on invoices we automatically issued to members for their contracts.

Due on

The Due on date defines when the invoice status switches from Unpaid to Due.

Automated invoice payments start processing on the Due on date.

Unless the customer has enough credit to cover the invoice or they manually paid the invoice on the Members Portal, no payment starts processing before the invoice becomes due.

The Due on date is automatically calculated based on the number of days you define via Settings > Payments and currency > Auto-payments unless:

  • You've defined a Personal due date period for a customer via their Account > Contact and Billing details.


In this scenario, we ignore the general due date period and use the personal one defined for that customer instead.


In this scenario, the due date of all invoices that include plans matches the contract's billing day by default. This setting overrides both the general and personal due date periods.

You can edit that date on any invoice and override the original Due on date.