--- title: "Resuming plans as an admin" slug: "unfreezing-contracts-as-an-admin" updated: 2025-12-17T15:31:35Z published: 2025-12-17T15:31:35Z --- > ## Documentation Index > Fetch the complete documentation index at: https://help.nexudus.com/llms.txt > Use this file to discover all available pages before exploring further. # Resuming plans as an admin All admins who can edit plans and contracts can resume contracts for customers at any time in a few clicks {{variable.OnTheAdminPanel}}. You can resume contracts in different ways, depending on what you want to achieve: * [**Via the customer's account**](/v3/docs/unfreezing-contracts-as-an-admin#via-the-customers-account) *To resume one or more contracts **for a specific customer**.* * [**Via teams**](/v3/docs/unfreezing-contracts-as-an-admin#via-teams) *To resume contracts **for an entire team** in one go.* * [**Via the Contracts list**](/v3/docs/unfreezing-contracts-as-an-admin#via-the-contracts-list) *Ideal to resume contracts **in bulk for multiple customers**.* :::(Info) (Unfreezing customer contracts means:) * **Charges resume for that contract** starting from the first day of its next billing cycle or the day the contract is resumed. * **Customers regain member status** and access to if they had no other active contract during the freeze period. * **Member rates and benefits apply again** if they had no other active contract during the freeze period. ::: * * * ## Via the customer's account This option is the easiest and quickest way to resume a customer's contract. ![ResumeContractCustomer.png](https://cdn.document360.io/4f9a66c7-3dbb-4052-97d8-5439302e1512/Images/Documentation/ResumeContractCustomer.png){height="" width="450"} 1. {{snippet.FirstStepProcedure}} 2. {{variable.CLICK}} {{variable.Customers_Link}}. 3. {{variable.CLICK_ON}} the relevant customer. 4. {{variable.CLICK_ON}} the **Sales** tab. 5. {{variable.CLICK_ON}} the **Contracts** section. 6. {{variable.CLICK_ON}} the three dots icon next to the contract you want to unfreeze. 7. {{variable.CLICK_ON}} **Resume contract**. 8. {{variable.TOGGLE_ON}} **Resume from today** if you want to resume the contract instantly instead of waiting for the start of the contract's next billing cycle. *Leave this option toggled off to have the contract resume on the first day of the contract's next billing cycle.* :::(Warning) (If you toggle on **Resume from today**, customer will be invoiced shortly based on their [plan's proration](/docs/prorating-plans){target=`_blank`}.) If their plan has proration, they'll be invoiced for the number of days left in the current billing cycle. If their plan is not prorated, they'll be invoiced for the entire billing cycle, no matter when they resume within that cycle. ::: 9. {{snippet.Yes_Step}} All set! The contract will be active again from the first day of its next billing cycle. * * * ## Via teams This option is ideal if you need to unfreeze all the contracts for a specific team. All resumed contracts will follow their own billing dates and periods, even if they’re resumed at the same time, unelss you choose to resume them all on the day. ![ResumeContractsTeam.png](https://cdn.document360.io/4f9a66c7-3dbb-4052-97d8-5439302e1512/Images/Documentation/ResumeContractsTeam.png){height="" width="450"} 1. {{snippet.FirstStepProcedure}} 2. {{variable.CLICK}} {{variable.Teams_Link}}. 3. {{variable.CLICK_ON}} the relevant team. 4. {{variable.CLICK_ON}} the **Sales** tab. 5. {{variable.CLICK_ON}} the **Contracts** section. 6. {{variable.TICK}} the checkbox next to every contract you'd like to unfreeze on the team. 7. {{variable.CLICK_ON}} the *Bulk actions* button. 8. {{variable.CLICK_ON}} **Resume contract**. 9. {{variable.TOGGLE_ON}} **Resume from today** if you want to resume the contract instantly instead of waiting for the start of the contract's next billing cycle. *Leave this option toggled off to have the contract resume on the first day of the contract's next billing cycle.* :::(Warning) (If you toggle on **Resume from today**, customer will be invoiced shortly based on their [plan's proration](/docs/prorating-plans){target=`_blank`}.) If their plan has proration, they'll be invoiced for the number of days left in the current billing cycle. If their plan is not prorated, they'll be invoiced for the entire billing cycle, no matter when they resume within that cycle. ::: 10. {{snippet.Yes_Step}} All set! The selected contracts are now active again. * * * ## Via the contracts list This method is ideal if you need to resume multiple contracts for different customers in bilk . *For example, if your space was closed for several weeks and you froze contracts during that time, you can resume them in bulk once your space is ready to welcome them again.* ![ResumeContractContracts.png](https://cdn.document360.io/4f9a66c7-3dbb-4052-97d8-5439302e1512/Images/Documentation/ResumeContractContracts.png){height="" width=""} :::(Info) (Contracts are unfrozen starting from the first day of their next billing cycle by default.) Each contract follows its own billing dates and periods, even if they’re different and unfrozen at the same time. ::: 1. {{snippet.FirstStepProcedure}} 2. {{variable.CLICK}} {{variable.Contracts_Link}}. 3. {{variable.TICK}} the checkbox next to every contract you'd like to unfreeze. 4. {{variable.CLICK_ON}} the *Bulk actions* button. 8. {{variable.CLICK_ON}} **Resume contract**. 9. {{variable.TOGGLE_ON}} **Resume from today** if you want to resume the contract instantly instead of waiting for the start of the contract's next billing cycle. *Leave this option toggled off to have the contract resume on the first day of the contract's next billing cycle.* :::(Warning) (If you toggle on **Resume from today**, customer will be invoiced shortly based on their [plan's proration](/docs/prorating-plans){target=`_blank`}.) If their plan has proration, they'll be invoiced for the number of days left in the current billing cycle. If their plan is not prorated, they'll be invoiced for the entire billing cycle, no matter when they resume within that cycle. ::: 7. {{snippet.Yes_Step}} All set! The selected contracts are now active again.