---
title: "Users"
slug: "users"
updated: 2026-03-31T16:44:42Z
published: 2026-03-31T16:44:47Z
canonical: "help.nexudus.com/users"
stale: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.nexudus.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Users

## 
## What are Users?
A user is an individual with credentials that let them use the {{variable.AdminPanel}}, the {{variable.MembersPortal}} or both sides of the {{variable.Nexudus}} platform. You have two main types of users in Nexudus: **admins** and **customers**.

### Admins
Admin users have access to the {{variable.AdminPanel}}. They can be **full unrestricted admins** or **restricted admins with one or more roles**. 

Full unrestricted admin users can perform any action on the {{variable.AdminPanel}}. Restricted admin users with roles can only access and manage the {{variable.AdminPanel}} based on the permissions included in their roles.

{{variable.MoreInformation}} [Roles](/v3/docs/roles){target="_blank"}.

### Customers

If you allow customer signups on your members portal, a user is automatically created in {{variable.Nexudus}} when a new customer joins your space. A user is also automatically created for customers added on the {{variable.AdminPanel}} if you enable the *Welcome email* toggle. 

If you don't send a welcome email to new customers, they will remain suspended and won't be added to the user list. You can instantly create a user for suspended customers by [granting them {{variable.MembersPortal}} access](https://help.nexudus.com//v3/docs/granting-members-portal-access-to-customers){target="_blank"}.


## How Users Work 

Admins become users as they are added to the {{variable.AdminPanel}}. They automatically receive an email notification with a temporary password and a link that lets them define their own. If the admin was created using the *Member of staff*  template, they'll be able to use the same email and password to log in to the {{variable.AdminPanel}} and the {{variable.MembersPortal}}.

Customers added to the {{variable.AdminPanel}} with the **Welcome email** toggle enabled also receive an email notification with a temporary password and a link that lets them define their own. They are then able to log in to the {{variable.MembersPortal}} using their defined email and password. 

If customers are suspended by default or you didn't enable the **Welcome email** toggle, the customer doesn't have access to the {{variable.MembersPortal}} and won't be added to the **Users** list until you manually [grant them portal access](https://help.nexudus.com//v3/docs/granting-members-portal-access-to-customers){target="_blank"}. 


* * *
## FAQ
### Can admin users not have a customer profile? 
Yes, you can create an admin user without a customer profile. We strongly recommend adding all staff using our [Member of staff template](https://help.nexudus.com//v3/docs/adding-staff-members){target="_blank"} that automatically creates an admin and a linked customer profile. Having both accounts lets admin to perform actions that aren't available to users who only have an admin account, including: answer help desk messages, be a tour host, or even add messages to discussion boards. 

### Can admin users have multiple roles? 
Yes, you can assign multiple roles to the same admin. If you want admins to be able to perform any action on the {{variable.AdminPanel}}, consider making them full unrestricted admins. 

### Why are some of my customers not on the Users list? 
Customers need access to the {{variable.MembersPortal}} to have a user account in {{variable.Nexudus}}. If they don't have credentials to log in to the {{variable.MembersPortal}}, they don't have a user account and won't appear in the **Users** list.