---
title: "Using Smartalock"
slug: "using-smartalock"
updated: 2025-07-29T11:21:24Z
published: 2025-07-29T11:21:24Z
canonical: "help.nexudus.com/using-smartalock"
stale: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.nexudus.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Using Smartalock

Your customers can lock/unlock lockers with their phone by: 

* Scanning the tile's QR code and logging in to the {{variable.MembersPortal}}
* Tapping their phone on the tile with the {{variable.Passport}} or its white-label equivalent open

## QR Method

1. Open your phone's camera. 

2. Point the camera at the tile's QR code. 

*You are redirected to the {{variable.MembersPortal}} login page.*

3. Log in to the {{variable.MembersPortal}} with your email  and password. 

A locker will automatically open. Place your belongings in the locker and close it. When you are ready to collect your belongings, simply repeat the process and your locker should automatically open. 

## Passport Method

:::(Info) (Customers need to use a mobile device that is compatible with NFC in order to use this method.)
:::

1. Open the {{variable.Passport}} or its white-label equivalent. 

2. Log in if you aren't already logged in.
3. Tap your phone on the tile. 

A locker will automatically open. Place your belongings in the locker and close it. When you are ready to collect your belongings, simply repeat the process and your locker should automatically open.