---
title: "Viewing Customer Benefits Use History"
slug: "viewing-customer-benefits-use-history"
updated: 2026-03-19T16:24:31Z
published: 2026-03-19T16:24:31Z
canonical: "help.nexudus.com/viewing-customer-benefits-use-history"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.nexudus.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Viewing Customer Benefits Use History

You can view customer benefit usage in the {{variable.Operations_Section}} of the {{variable.AdminPanel}}. 

You can see a record of each time:
* a {{variable.customer}} used credit to pay for a booking, print job, or other purchase
* an {{variable.admin}} manually [adjusted a customer's credit's balance](/v3/docs/adjusting-customer-credit-balances){target=`_blank`}

:::(Info) (Part of a team with [credit sharing](/v3/docs/sharing-credits-in-teams){target=`_blank`} enabled?)
You can also view [team benefit usage](/v3/docs/viewing-team-benefits-use-history){target=`_blank`}. 
:::

:::(Warning) (Passes are excluded from use history.)
You can view the use history of **time credits**, **money credits**, and **printing credits**.
:::

You can see an overview of a {{variable.customer}}'s usage by credit type or [usage per credit](/v3/docs/viewing-customer-benefits-use-history#usage-per-credit). 

## Usage by Credit Type
You can easily see a {{variable.customer}}'s use history by credit type. 

*For example, a {{variable.customer}} thought they had more time credits remaining for the rest of the month and wants to know why their balance is already at 0.*

![BenefitUsageByCreditType.png](https://cdn.document360.io/4f9a66c7-3dbb-4052-97d8-5439302e1512/Images/Documentation/BenefitUsageByCreditType.png){height="" width=""}

***
1. {{snippet.FirstStepProcedure}}
2. {{variable.GO_TO}} {{variable.Customers_Link}}.
3. {{variable.CLICK_ON}} the {{variable.customer}} whose benefit history you'd like to see. 
4. Under the **Benefits** tab, click **Benefit use history**. 
5. {{variable.CLICK_ON}} the **Money credit**, **Time credit**, or **Printing credit** tab to see the relevant benefit activity.
***
All set! You can see a record of each time the {{variable.customer}} used all or part of a credit. 

If you're not sure what a specific field means, check out [Credit Usage Fields](/v3/docs/viewing-customer-benefits-use-history#credit-usage-fields). 

Something doesn't look right? You can manually [adjust the {{variable.customer}}'s credit balance](/v3/docs/adjusting-customer-credit-balances){target=`_blank`}. 

## Usage per Credit
You can easily see a record of each time a {{variable.customer}} used a specific credit.

*For example, a {{variable.customer}} wants a breakdown of which bookings used their monthly 300-minute meeting room credit.*

![BenefitUsagePerCredit.png](https://cdn.document360.io/4f9a66c7-3dbb-4052-97d8-5439302e1512/Images/Documentation/BenefitUsagePerCredit.png){height="" width=""}

***
1. {{snippet.FirstStepProcedure}}
2. {{variable.GO_TO}} {{variable.Customers_Link}}.
3. {{variable.CLICK_ON}} the {{variable.customer}} whose benefit history you'd like to see. 
4. Under the **Benefits** tab, select **Money credit**, **Time credit**, or **Printing credit**. 
5. {{variable.SELECT}} the credit whose use history you'd like to see. 
6. {{variable.CLICK_ON}} the **Use history** tab. 
***
All set! You can see a record of each time the {{variable.customer}} used this specific credit. 

If you're not sure what a specific field means, check out [Credit Usage Fields](/v3/docs/viewing-customer-benefits-use-history#credit-usage-fields). 

Something doesn't look right? You can manually [adjust the {{variable.customer}}'s credit balance](/v3/docs/adjusting-customer-credit-balances){target=`_blank`}. 

## Credit Usage Fields
You can see the following information for each record of credit usage. 

| Field | Description |
| --- | --- |
| **Name** | This field shows **name** of the credit. |
| **Used on** | This field shows the **date and time** the credit was used. |
| **Status** | This field shows whether the credit is **current** or **expired**. Current credits have time, money, or uses remaining. |
| **Used by** | This field shows the email of the **{{variable.customer}} who used the credit** or the **{{variable.admin}} who adjusted the credit** amount. |
| **Source** | This field shows how the credit was given to the {{variable.customer}}. Credits can come from **plans**, **products**, or being **manually added** to a {{variable.customer}}'s account.|
| **Description** | This fields shows the **transaction** the credit was used for or the **reason for adjustment** if manually edited by an {{variable.admin}}.|
| **Credit used** | This field shows the **amount** of credit used. |