---
title: "Viewing Customer Benefits Use History"
slug: "viewing-customer-benefits-use-history"
updated: 2026-03-19T16:24:31Z
published: 2026-03-19T16:24:31Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.nexudus.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Viewing Customer Benefits Use History

You can view customer benefit usage in the **Operations** section of the Admin Panel.

You can see a record of each time:

- a customer used credit to pay for a booking, print job, or other purchase
- an admin manually [adjusted a customer's credit's balance](/v3/docs/adjusting-customer-credit-balances)

Part of a team with [credit sharing](/v3/docs/sharing-credits-in-teams) enabled?

You can also view [team benefit usage](/v3/docs/viewing-team-benefits-use-history).

Passes are excluded from use history.

You can view the use history of **time credits**, **money credits**, and **printing credits**.

You can see an overview of a customer's usage by credit type or [usage per credit](/v3/docs/viewing-customer-benefits-use-history#usage-per-credit).

## Usage by Credit Type

You can easily see a customer's use history by credit type.

*For example, a customer thought they had more time credits remaining for the rest of the month and wants to know why their balance is already at 0.*

![BenefitUsageByCreditType.png](https://cdn.document360.io/4f9a66c7-3dbb-4052-97d8-5439302e1512/Images/Documentation/BenefitUsageByCreditType.png)

---

1. Log in to [dashboard.nexudus.com](https://dashboard.nexudus.com/) if you aren't already.
2. Go to [**Operations > Members and contacts**](https://dashboard.nexudus.com/operations/coworkers).
3. Click on the customer whose benefit history you'd like to see.
4. Under the **Benefits** tab, click **Benefit use history**.
5. Click on the **Money credit**, **Time credit**, or **Printing credit** tab to see the relevant benefit activity.

---

All set! You can see a record of each time the customer used all or part of a credit.

If you're not sure what a specific field means, check out [Credit Usage Fields](/v3/docs/viewing-customer-benefits-use-history#credit-usage-fields).

Something doesn't look right? You can manually [adjust the customer's credit balance](/v3/docs/adjusting-customer-credit-balances).

## Usage per Credit

You can easily see a record of each time a customer used a specific credit.

*For example, a customer wants a breakdown of which bookings used their monthly 300-minute meeting room credit.*

![BenefitUsagePerCredit.png](https://cdn.document360.io/4f9a66c7-3dbb-4052-97d8-5439302e1512/Images/Documentation/BenefitUsagePerCredit.png)

---

1. Log in to [dashboard.nexudus.com](https://dashboard.nexudus.com/) if you aren't already.
2. Go to [**Operations > Members and contacts**](https://dashboard.nexudus.com/operations/coworkers).
3. Click on the customer whose benefit history you'd like to see.
4. Under the **Benefits** tab, select **Money credit**, **Time credit**, or **Printing credit**.
5. Select the credit whose use history you'd like to see.
6. Click on the **Use history** tab.

---

All set! You can see a record of each time the customer used this specific credit.

If you're not sure what a specific field means, check out [Credit Usage Fields](/v3/docs/viewing-customer-benefits-use-history#credit-usage-fields).

Something doesn't look right? You can manually [adjust the customer's credit balance](/v3/docs/adjusting-customer-credit-balances).

## Credit Usage Fields

You can see the following information for each record of credit usage.

| Field | Description |
| --- | --- |
| **Name** | This field shows **name** of the credit. |
| **Used on** | This field shows the **date and time** the credit was used. |
| **Status** | This field shows whether the credit is **current** or **expired**. Current credits have time, money, or uses remaining. |
| **Used by** | This field shows the email of the **customer who used the credit** or the **admin who adjusted the credit** amount. |
| **Source** | This field shows how the credit was given to the customer. Credits can come from **plans**, **products**, or being **manually added** to a customer's account. |
| **Description** | This fields shows the **transaction** the credit was used for or the **reason for adjustment** if manually edited by an admin. |
| **Credit used** | This field shows the **amount** of credit used. |