Visitor Access Tokens

What are visitor access tokens?

Visitor access tokens are 5 digit codes that let registered visitors use your Wi-Fi for the duration of their visit. All visitors receive an email notification shortly after being registered. This notification includes a code that they can use to check themselves in via NexIO and connect to your Wi-Fi using their email and code.

How visitor access tokens work

You enable the Generate an access token for every pre-registered visitor toggle via Settings > Check-in settings > Network check-in on the Admin Panel. You then define how long visitors can use your Wi-Fi and save your changes.

Once you've enabled this setting, any new visitor registered by admins or customers will be able to connect to your Wi-Fi using their email and the PIN code included in their registration email notification.

Visitor access tokens validity

All visitor access tokens are valid for the default duration of the access token, starting from their Expected arrival time.

For example, if you let visitors use your Wi-Fi for up to 2 hours and a visitor is expected at 1 PM, they'll be able to use their access token between 1 PM and 3 PM by default.

If visitors are early, late, or you simply want to give them more flexibility on when they can use the access token, you can easily edit their token's validity via Operations > Wi-fi access tokens on the Admin Panel.

Simply click on the relevant visitor's access token and change the access token's Valid from/until dates and times.

FAQ

Can I extend the access time included in a visitor access token?

You cannot change the number of minutes included in a visitor's access token. The duration is always based on the Default duration for visitor access tokens you've defined under Settings > Check-in settings and the Network check-in tab.

Can I limit the number of devices visitors can connect?

You can easily define the default maximum number of devices visitors can connect via Settings > Check-in settings and the Network check-in tab under Maximum number of devices per visitor.

You can also manually edit each visitor's maximum number of devices by going to Operations > Wi-fi access tokens and then editing the relevant visitor's access token details.