---
title: "Visitors Access Tokens"
slug: "visitor-access-tokens"
status: "update"
updated: 2025-08-12T22:03:44Z
published: 2025-08-12T22:03:44Z
canonical: "help.nexudus.com/visitor-access-tokens"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.nexudus.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Visitor Access Tokens

## What are {{variable.visitor}} {{variable.accesstokens}}? 
Visitor {{variable.accesstokens}} are 5 digit codes that let registered {{variable.visitors}} use your Wi-Fi for the duration of their visit.  All {{variable.visitors}} receive an email notification shortly after being registered. This notification includes a code that they can use to check themselves in via {{variable.NexIO}} and connect to your Wi-Fi using their email and code.

## How {{variable.visitor}} {{variable.accesstokens}} work
You enable the **Generate an access token for every pre-registered visitor** toggle via [**Settings > Check-in settings > Network check-in**](https://dashboard.nexudus.com/settings/2/3/2){target="_blank"} on the {{variable.AdminPanel}}. You then define how long {{variable.visitors}} can use your Wi-Fi and save your changes. 

Once you've enabled this setting, any new visitor registered by admins or customers will be able to connect to your Wi-Fi using their email and the PIN code included in their registration email notification.

:::(Warning) (Visitors registered prior to enabling access token won't be able to use their PIN code to connect to your Wi-Fi.)
The easiest way to give them network access by registering them a second time and then deleting their original registration. They'll receive a new registration email with a WiFi code that is valid to use your Wi-Fi. 

:::
## Visitor access tokens validity
All visitor access tokens are valid for the default duration of the access token, starting from the moment they check in for the first time. 

*For example, if you let visitors use your Wi-Fi for up to 2 hours and a visitor arrives at 1 PM, they'll be able to use your WiFi access token between 1 PM and 3 PM by default.*

:::(Info) (Access tokens validity isn't impacted by the visitor's **Expected time** of arrival.)
*For example, if a visitor is an hour early, they'll be able to connect to your WiFi using their token for the entire duration of their visit. Similarly, if they arrive 30 minutes late and connect to your wifi they'll effectively lose 30 minutes of WiFi access.*
:::
 

* * *
## FAQ
### Can I extend the access time included in a visitor access token? 
You cannot change the number of minutes included in a visitor's access token. The duration is always based on the *Default duration for visitor access tokens* you've defined under {{variable.CheckinSettings_Link}} and the **Network check-in** tab. 

### Can I limit the number of devices visitors can connect? 
You can easily define the default maximum number of devices visitors can connect via {{variable.CheckinSettings_Link}} and the **Network check-in** tab under **Maximum number of devices per visitor**.

You can also manually edit each visitor's maximum number of devices by going to {{variable.AccessTokens_Link}} and then editing the relevant visitor's access token details. 

![Visitors_AccessTokenMaxDevices.png](https://cdn.document360.io/4f9a66c7-3dbb-4052-97d8-5439302e1512/Images/Documentation/Visitors_AccessTokenMaxDevices.png){height="" width="650"}