Any customer who meets one or more conditions detailed below since your last Nexudus invoice is automatically considered an active user on your following invoice:
- Had a free or paid contract
This applies to any non-cancelled contract in their account, including contracts that haven't started yet. - Purchased a free or paid recurring product
- Made a free or paid booking
- Were invoiced for bookings, products, plans, or charges
- Were part of a team with merged invoicing and their team paying customer meets any condition listed above
Customers are added to the active user count of every location where they meet one or more conditions listed above.
Go to Settings > Your Nexudus subscription > Active users on the Admin Panel to see the current count or check out Active Users Count for more information.
Contacts
If a contact meets any number of conditions detailed below, we'll add them the active user total on your next Nexudus invoice.
| Scenario | Added to the Active User Count |
|---|---|
| Is currently a contact but has any number of non-cancelled contracts scheduled to start at a later date | YES |
| Purchased a free recurring product | YES |
| Purchased a paid recurring product | YES |
| Purchased a free one-off product | NO |
| Purchased a paid one-off product | YES |
| Purchased a free event ticket | NO |
| Purchased a paid event ticket | NO |
| Made a free booking | YES |
| Made a paid booking | YES |
| Was part of a team with merged invoicing and the team paying customer has an active contract | YES |
| Was part of a team with merged invoicing and the team paying customer was invoiced | YES |
| Was part of a team with merged invoicing and the team paying customer purchased a recurring product | YES |
| Was invoiced | YES |
| Was suspended or achived with an active or paused contract | YES |
Members
Members are always active users since they have at least one contract in their account. Members with zero-value contracts are still considered active users.
FAQ
Are suspended customers added to the active user count?
Yes, if customers meet any of the listed criteria at any time during the month, they count as an active user. If their plan is paused due to suspension, they still count as active by default until you cancel their plan.
Are archived customers added to the active user count?
Yes, if customers meet any of the listed criteria at any time during the month, they count as an active user. If their plan is paused from being archived, they still count as active by default until you cancel their plan.
Are admins with a customer account added to my active user count twice?
No, admins with a customer account aren't added to the active user count as customers, unless they meet one of the active user conditions.
For example, an admin making a booking for themselves today, even free of charge, will be added to the active user count of the current month.